"What a nightmare!"0.5 starson by SuckerMoose
Pros: Quick to take your money!
Quick to write emails telling you they will not assist.
Every email contains "We apologize for any inconvenience caused".
Cons: Not helpful!
Most frustrating to deal with this company!
Refuse to provide supplier export documents.
Summary: This company is quick to tell you that they do NOT do International shipping and that you need to arrange this yourself. What they do not tell you is that they will not attend to any legal documents allowing you to do International shipping. Without these documents, you cannot import your goods.
As required by law;
1. They refuse to insert their invoice into the parcel.
2. They refuse to stick a copy of the invoice on the cardboard box.
3. They refuse to complete the International Airway Bill.
4. They refuse to complete any customs paperwork.
5. Despite having a Fedex International Account and shipping is therefor entirely for our account, they even refused to call their local Fedex to collect the parcel.
Instead, they insist that you do this even though your are halfway around the world away from them!? You even have to supply them with a fully completed USA International Airway Bill papers - which documents are only available in the USA and not in your country.
This is the most unhelpful supplier imaginable!