"Abysmal is Generous!"0.5 starson by Bushpig222
Pros: Competively Priced
Cons: They just pump out machines and have no follow up for help with issues
Summary: I bought a PC from them for $2K. They charged my visa and shipped 3 weeks later. It showed up with a cracked case and it was DOA...nothing worked at start-up. I sent it back and called to see what the status was...they couldn't find it until 2 more phone calls later. They said they fixed it and got me a new case after half a dozen more calls. It showed up again 3 weeks later DOA AND in the same cracked case! Strike 2. I called and asked them to get another one built asap with all new parts and put a rush on it and they refused. They said the best they could do is put me back into the production queue...AT THE END OF THE LINE! I said, "no thanks"...just give me my money back.
They made no attempt to rectify a situation or save me as a customer. They were rude on the phone...oh that reminds me...these punks make 24,000 pc's a year and have 10 open phone lines on tech support...which explains why the line is almost always busy. 9 out of 10 calls will end with a disappointing busy signal...have fun with that tech support...now I know why they offer "life-time" phone tech support...because you'll be on the phone for the rest of your life...Dell's outsourced tech support isn't that great either, but at least you can get some guru from India to help you out and the phone does actually ring instead of getting a busy signal...they're probably using rotary phones there too. Anyway...they may make a nice pc...but I'll never know because they can't seem to fix them and they lied when they told me that they would get me a new case.
The sad part is that the old parts from this thing will probably end up back on the shelf and in your next computer. They never did get used other than tests and burn-in time, but they've actually traveled more miles than Lewis and Clark.
Stay away from Cyber Power if you want good customer service. You get what you pay for. Cheap really is cheap.