"Ripped Off By Cyberpower? Contact Me Please"0.5 starson by Naokothewarrior
Pros: Nothing... There are no Pros
Cons: I don't know where to begin...
Summary: If you have gotten ripped off by this company, please contact me at email@example.com. I have been dealing with them and trying to get my computer fixed for over 6 months with no avail. Maybe strength in numbers will help in trying to get some satisfaction for the customers who have not gotten close to what they have paid for.
I had/am having the most horrible experience with this company. I bought my system and it didn't work from the beginning--it froze everytime I tried to use large files, or play games, or used certain software, etc.
By the time I could actually make a 2 hour (one way) drive to the company, a couple months had past with trying to make do with the situation. All they did was run system testing overnight and sent it back to me, even though I told them the specifics on when my system was crashing, what error messages I got, etc.
I made the drive to bring it back to them a second time, and asked if I could get a refund, or a new system. It was past the 30 day refund period so one of the tech support employees, Gret Tiangco, promised that everything inside the computer would be replaced so it was pretty much like getting a new computer. WRONG. They only replaced the motherboard and added a new CPU fan and my system still crashes at random times. I finally got the computer back after they sent it to the wrong address in Massachusetts (I live in CA), because that was the address on the credit card used. They sent it to the wrong place even though they sent it to CA twice, and knew I brought it in from L.A.; I even left a note reminding them they said they would replace everything and left the address to send it to.
The tech support people were very rude--Gret Tiangco and Benny Ho in particular.I don't know what triggers the problem. Sometimes it will work for days, other times it will crash every 5 minutes. They told me that I need to simulate the problem for them, but I could be sitting there for days before something happens to it again. Bottom line is it is they are the tech support and repair techs, they are supposed to be able to figure out what the problem is based on the information I give them. Their website claims they have excellent tech support services. Gret even discriminated against CyberPower's own employees for not fixing the computer right "because they are Asian." I don't have the time or money to be driving to and from CyberPower Inc. just because they can't fix the problem (and don't replace the system), or make the problem worse!
Everytime we ask to talk to the supervisor, who they say is named Eddie Vong, he is never there. They tell us to leave our number and a message so we do, but he never calls back and is always "in meetings" and "comes in at different times throughout the day." I wouldn't be surprised if he doesn't even exist.
Since they won't give me my money back (which is all I want at this point), we are just going to the Better Business Bureau and contacting product reviews in magazines that convinced me to buy the product. I was without my computer for over a month, and it still doesn't work. If anyone has had a similar problem please let me know how the issue was, or wasn't resolved.