- Average user rating:
- My rating: 0 stars
Full user review
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1.0 stars
"Borderline fraud alert! DO NOT BUY!!!"
Pros: Looks like a fair machine at a good price.
Cons: Doesn't actually work and they won't help fix it.
Summary: Please do yourself a favor and buy from any other company. Cyberpower sent me a machine that didn't even work out of the box. After finally getting the machine to let me log in, there were a myriad of bugs to be fixed with the operating system. The company failed to send me an antenna for my internal wireless card, thus making it useless. After three months, they still can?t stop my machine from locking up every 10 minutes. Even after resorting to wholesale hardware replacement in lieu of an actual diagnosis of the problem, they still can?t manage to get a tech agent to provide the ?on-site support? promised with the system. Even though their dispatch manager says it normally takes 48 hours to get a tech agent to a house, I've had parts at my house for a month and they can't/won't get a tech agent to my house (45 minutes from Atlanta). The top level tech support agents consistently promise to call back with information about when help will arrive, then just don't call back. I had to write this review in word and then paste it to the site because the machine locked up three times while trying to write it on the web. I will probably have to file a lawsuit just to get my money back.
Please don't give these people your money!
