Pros None really
Cons Abysmal customer service and quality control.
Summary I was intrigued by the flashy ads in PC Gamer...powerful computers at to good to be true prices. Thank goodness it did not take much research to reveal the truth about this company. E.g. http://www.epinions.com/Cyberpower_Inc_Online_Stores_Services/display_~reviews.
How they are still in business is a mystery.
Pros Competively Priced
Cons Worst Service ever...similar to Soup Natzi
Summary These guys are the PC Natzi's...you have a problem with your pc...NO PC FOR YOU! That's there preferred method of dealing with problems...issue a refund and get rid of you.
I bought a PC from them for $2K. They charged my visa and shipped 3 weeks later. It showed up with a cracked case and it was DOA...nothing worked at start-up. I sent it back and called to see what the status was...they couldn't find it until 2 more phone calls later. They said they fixed it and got me a new case after half a dozen more calls. It showed up again 3 weeks later DOA AND in the same cracked case! Strike 2. I called and asked them to get another one built asap with all new parts and put a rush on it and they refused. They said the best they could do is put me back into the production queue...AT THE END OF THE LINE! I said, "no thanks"...just give me my money back.
They made no attempt to rectify a situation or save me as a customer. They were rude on the phone...oh that reminds me...these punks make 24,000 pc's a year and have 10 open phone lines on tech support...which explains why the line is almost always busy. 9 out of 10 calls will end with a disappointing busy signal...have fun with that tech support...now I know why they offer "life-time" phone tech support...because you'll be on the phone for the rest of your life...Dell's outsourced tech support isn't that great either, but at least you can get some guru from India to help you out and the phone does actually ring instead of getting a busy signal...they're probably using rotary phones there too. Anyway...they may make a nice pc...but I'll never know because they can't seem to fix them and they lied when they told me that they would get me a new case.
The sad part is that the old parts from this thing will probably end up back on the shelf and in your next computer. They never did get used other than tests and burn-in time, but they've actually traveled more miles than Lewis and Clark.
Stay away from Cyber Power if you want good customer service. You get what you pay for. Cheap really is cheap.
Pros The price is cheap
Cons Customer service & Tech support extremetly difficult to get.
Summary I wish I had read these reviews before I made my purchase at cyberpowerpc. Dealing with company is a nightmare. I paid for the express shipping to so I could have the pc over the christmas holidays. It arrived on Dec. 21 but it wouldn't stay turned on. After 5 days of calling and leaving messages I was able to get the 24/7 tech support, I was asked to try couple of things then it was determined that I would have to ship the pc back for repair. It has been over 3 weeks and I have not received any word on when will the pc be shipped back. I have left messages, sent emails and still have no idea. I have never been this frustrated!!! I wish I had done the research on this company before my purchase. Now I know what cheap really means!!! STAY AWAY FROM CYBERPOWERPC. When or I should say if I get in touch with someone from the company I will try to get a refund. In my opinion, consumers be aware that CYBERPOWERPC is not company worth dealing with. Maybe their pc once running are ok but I guess I will never know.
Pros great performance
Cons hdd and dvd-rw drives not initially connected to power supply
Summary This company is good, if you know a decent amount about computers. When the computer arrived, the computer would not get past the initial BIOS screen. why? because whoever assembled the computer forgot to attach the power cables to each of the hard drives. the power cable to the dvd-rw drive was also not connected. after connecting the necessary cables(which i should NOT have had to do) the computer's performance was extremely impressive. I love the product, i just don't like the fact that i had to internally connect something to get it to work properly.
Pros they were cheap work well
Cons tech support ok
Summary I have bought 2 systems from this company, one in 2005 and one in 2007. At first I was hesitant because of the terrible comments on this site, but the other c=systems on my budget had way less features. Both computers arrived in perfect condition. The first system ran into errors and tech support helped alright. The callbacks were mostly made (some werent). it is a lot better than waiting while operators hold. The tech support are american. they know what they are doing. the 2nd computer has not run into any problems yet. If you can fix most computer problems, i recomend this company. also to be mentioned is that their warrenty allows overclocking. Cyberpower support helped me when this caused my system to not boot. if you go to dell or sony with anything to do with overclocking, they will not bother. This system was well worth the price. I hope their tech support improves.