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7 out of 9 people found this review helpful
1.5 stars
"Dell quality is terrible! Perhaps Michael Dell will fix this, but he hasn't yet"
Pros: Nice looking system, good monitor
Cons: Would not accept 4GB RAM, tech support hard to understand / poor, sonic solutions driver incompatibility occurred on startup, and more
Summary: I just returned two Dell Dimension E520's, the same as this system except with Intel inside in lieu of AMD. I had to call in numerous trouble tickets. I originally purchased the system with Windows XP and Office 2003 Pro December 31 (to come off of last year's taxes), with free upgrades to Windows Vista Business and Office 2007 Pro. They sent Office 2003 Business instead, which did not include MS access, and the service tag did not work on the Dell Windows Vista upgrade website. I was told the site had not yet been updated, but to give it a week and it will work. After 3 weeks and it still didn't work, and I still did not have MS Access, Dell agreed to take back both PCs and ship 2 new ones with Vista Business and Office 2007 Pro pre-installed (after much haggling).
The next problem involved a lack of memory, so Dell sent me 4 new GB of memory (the original 2 were to be returned, even though they were the same) which I installed with Tech Support on the phone. The machine would not start after installing the RAM, so Tech Support had me change configurations (e.g. 3GB of new, 4 GB of new, a mixture of 2 old and 2 new). Only after going back to 2 GB, would the PC again start. Dell Tech Support diagnosed this as a bad motherboard, and told me they would ship a new one this past Monday. I was contacted by their service tech on Tuesday, and we scheduled installation for Wednesday afternoon. When he arrived, he came in with a box that read "REFURBISHED" in big bold letters! I called Dell and told them that was unnaceptable, and that I had finally had enough. They gave me an RMA number, told me to write this number on all of the boxes, and asked whether I wanted UPS to pick up the boxes Thursday or Friday (today). I told them today. I went to lunch, came home, and saw the UPS truck leaving the neighborhood, and asked if he had stopped by my address and picked up the shipment. He said no, that Dell did not provide him any service tags to do so. I had to call Dell back, and learned that Andrew in Customer Support made a mistake and did not send this info to UPS, so they're now re-scheduled for Monday. There were many more other problems with the order, but the above should be enough to give you an idea of what I have gone through. I hope Michael Dell sees this so he can get things fixed, otherwise, Dell has a troubling future.
