Pros Try calling Dell
Cons Worst customer service ever!
Summary I ordered a Dell recently. It seems like an easy enough process. They lost my order, they replaced with a different more expensive model. I spoke to customer service from different countries (terrible communication and bad customer service). It was hard to cancel the order. The customer service rep told me that it's only a few dollars difference, I should just be okay with it. I never want to deal with Dell again. I hope that Michael Dell fixes his bad customer service. Disappointing.
"Dell quality is terrible! Perhaps Michael Dell will fix this, but he hasn't yet"on by Kingdaddy2000
Pros Nice looking system, good monitor
Cons Would not accept 4GB RAM, tech support hard to understand / poor, sonic solutions driver incompatibility occurred on startup, and more
Summary I just returned two Dell Dimension E520's, the same as this system except with Intel inside in lieu of AMD. I had to call in numerous trouble tickets. I originally purchased the system with Windows XP and Office 2003 Pro December 31 (to come off of last year's taxes), with free upgrades to Windows Vista Business and Office 2007 Pro. They sent Office 2003 Business instead, which did not include MS access, and the service tag did not work on the Dell Windows Vista upgrade website. I was told the site had not yet been updated, but to give it a week and it will work. After 3 weeks and it still didn't work, and I still did not have MS Access, Dell agreed to take back both PCs and ship 2 new ones with Vista Business and Office 2007 Pro pre-installed (after much haggling).
The next problem involved a lack of memory, so Dell sent me 4 new GB of memory (the original 2 were to be returned, even though they were the same) which I installed with Tech Support on the phone. The machine would not start after installing the RAM, so Tech Support had me change configurations (e.g. 3GB of new, 4 GB of new, a mixture of 2 old and 2 new). Only after going back to 2 GB, would the PC again start. Dell Tech Support diagnosed this as a bad motherboard, and told me they would ship a new one this past Monday. I was contacted by their service tech on Tuesday, and we scheduled installation for Wednesday afternoon. When he arrived, he came in with a box that read "REFURBISHED" in big bold letters! I called Dell and told them that was unnaceptable, and that I had finally had enough. They gave me an RMA number, told me to write this number on all of the boxes, and asked whether I wanted UPS to pick up the boxes Thursday or Friday (today). I told them today. I went to lunch, came home, and saw the UPS truck leaving the neighborhood, and asked if he had stopped by my address and picked up the shipment. He said no, that Dell did not provide him any service tags to do so. I had to call Dell back, and learned that Andrew in Customer Support made a mistake and did not send this info to UPS, so they're now re-scheduled for Monday. There were many more other problems with the order, but the above should be enough to give you an idea of what I have gone through. I hope Michael Dell sees this so he can get things fixed, otherwise, Dell has a troubling future.
Pros Very fast and fewer needs to restart than my previous system.
Cons Dell Customer Service is an oxymoron.
Summary I have had this system, up and running, for about one month. I added 2GB of RAM for a total of 4GB and it performs very well. The original unit Dell shipped me was DOA and it really was sad to try to deal with Dell to analyze and eventually replace the Dimension E521. I do not mind trying to help people but trying to teach English to Dell CSRs was silly. I honestly love Dell computers. This is the fourth one I have purchased and will probably buy again. I just hope that it works so I do not have to talk to customer service ever again.
Pros Does some things faster than my old computer - when it works.
Cons Too numerous to name or even remember.
Summary I won't bore you with everything that's gone wrong with this machine, or how much time I've spent with Dell support when I could've been doing interesting, fun things, but here are a few highlights from my Dimension's short career:
First problem : My internet connection would mysteriously just disconnect even though I was using the same ISP I'd always used. Dell support didn't know what the problem was, but offered various dubious solutions which didn't work. I quickly learned that Dell support techs know less about computers than I do. I finally just replaced the modem with and old cheap one I had laying around. That fixed it.
Next problem : half the time when I started up the computer, the machine would come to life but the monitor would remain black. If
I shut it down then started it again, eventually it would work and everything came on. This was not a problem with the monitor, as eventually, if the machine booted correctly, the display was fine.
After that, the computer just crashed. Pressing the power button would make things whir for a few seconds, then nothing. Dell had to come out and replace the motherboard. Now it's up and running, but now the DVD drive won't burn...
The problems are endless (I haven't mentioned all of them) and have been since I bought the thing in November. I have programs that hang all the time when I try to close them, granted that may be Windows messing up, but that's still part of the system Dell sold me.
Thinking of buying a Dell? DON'T. I cannot warn you strongly enough. Surf over to the Dell User support forums and you'll see I'm not alone with my problems. Do NOT waste your money, like I did.
"Very Good System"on by kpo6969
Pros Fast and Reliable
Cons Freezes Occasionally
Summary Bought system through Dell(11/06)
Same setup except video card(Geforce7300LE turbocache)256MB(128MB deadicated) Dell set it up with 512MB total video RAM
Waiting for my express upgrade to see how it is with Vista
Note: DELL VISTA UPGRADE PROGRAM is a joke.
Found out today(1/30/07) will not receive upgrade for 6-8 weeks. Should of waited to buy, would have had it with Vista installed next week if I had waited and not trusted DELL.