- Average user rating:
- My rating: 0 stars
Full user review
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3 out of 4 people found this review helpful
0.5 stars
"Two systems failed in less than a month. Never again."
Pros: None noted since the motherboards failed on both systems
Cons: Motherboards don't seem to be reliable.
Summary: The Inspiron 530 with the Intell E2140 chip failed twice in less than a month. The customer service is also questionable. I spent more than 2 hours on the phone talking to the Dell Technicians who were convinced the initial problem was the key board even though the key board worked fine with another computer. After the calling back and reporting that the new keyboard they sent me didn't work with the first computer, they decided I could get a new system or a refurbished motherboard. Why would anyone opt for a refurbished product after paying for a new one less than days prior? Although I was required to pay for an in-home service technician, I had to replace the hard drive when I swapped the first computer out. Not hard to do and took less than 5 minutes, but it's the principle. Like the first system, the 2nd worked for about 2 days. When I called to report the failure, I was disconnected twice. At the end of 38 minutes of pure frustration, they agreed to give me a refund, only the purchase price won't be credited to my credit card until 30 after they receive the defective system. They also asked if I wanted to purchase another Dell...just doing their job, I guess. If you buy a Dell, don't throw away the packing materials. I chose to rate this product "abysmal" since it never worked and adversely affected my productivity.
- 1 reply to this review
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I get the feeling that dells customer support is in name only. I have reviewed other user comments and this concern seems to (pop up again).
