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- My rating: 0 stars
Full user review
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8 out of 8 people found this review helpful
1.0 stars
"Great computer; terrible support"
Pros: Handles my home and work needs satisfactorily
Cons: I lost a month of my life to a subtle hardware failure
Summary: I have quit buying expensive computers since I no long play graphic-intensive games. On the plus side, the Dell Inspiron meets my needs for word processing, email, music, video, and remote connect to my work computer. On the negative side, the computer arrived with a subtle hardware fault since it wouldnâ??t boot reliably. I called Dell but didnâ??t pursue the problem seriously until I couldnâ??t boot at all and lost all my files. Since the diagnostics couldnâ??t find any problems, I reinstalled Vista from the hard drive and then from the Dell disks as instructed by Dell support. This didnâ??t solve the problem. I felt as if the support staff would have the cost of a service call taken out of their salaries if they authorized one. After a full month of calling technical support, being put on hold, and performing multiple tests, I finally was promised a home visit. While the technician didnâ??t arrive the first time, he did the second and replaced my hard drive in around ten minutes. Since then, the computer works just fine though Iâ??ve purchased an external hard drive to back up my files.
- 2 replies to this review
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Dell 530 desktop power indicator light flashes, freddy14@cox.net
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I don't know if the update I made to my review "Dell from Hell" will be of any help to you, but it may be worth taking a look at and seeing if there is any information you might be able to use and check if a settlement was reached in your state if you are not located in MA.
Good luck,
NoCindy
