Pros Handles my home and work needs satisfactorily
Cons I lost a month of my life to a subtle hardware failure
Summary I have quit buying expensive computers since I no long play graphic-intensive games. On the plus side, the Dell Inspiron meets my needs for word processing, email, music, video, and remote connect to my work computer. On the negative side, the computer arrived with a subtle hardware fault since it wouldnâ€™t boot reliably. I called Dell but didnâ€™t pursue the problem seriously until I couldnâ€™t boot at all and lost all my files. Since the diagnostics couldnâ€™t find any problems, I reinstalled Vista from the hard drive and then from the Dell disks as instructed by Dell support. This didnâ€™t solve the problem. I felt as if the support staff would have the cost of a service call taken out of their salaries if they authorized one. After a full month of calling technical support, being put on hold, and performing multiple tests, I finally was promised a home visit. While the technician didnâ€™t arrive the first time, he did the second and replaced my hard drive in around ten minutes. Since then, the computer works just fine though Iâ€™ve purchased an external hard drive to back up my files.
Pros Good price/performance ratio
Cons Absolutely unhelpful customer service
Summary I recently purchased a very well equipped Dell 530 – Intel Quad Core, 3 GB Ram, 24 inch flat panel. As far as the hardware itself goes, it has met my expectations for a mid-priced computer.
However, I cannot recommend Dell due to its absolutely abysmal customer service. To Dell’s credit, calls and emails are answered promptly, but it’s moot as no one there has any interest in actually resolving issues. Overall, the approach seems to be to wear down the customer with indifference and bureaucracy.
In my case, I ordered an accessory keyboard after the computer purchase (the base Dell keyboard is one weak link in the 530). When I received the item, the invoice was for a different amount than the website had indicated. No problem, I called Dell and was promised that a credit would be issued. Never came. Subsequent interactions have been a customer service nightmare.
Apparently there are limitations that make it nearly impossible for the CSRs to actually do anything constructive. So they lamely suggest calling back to get another agent when they can’t help correct what is a pretty clear billing error. Dell’s escalation center has been no better. Mainly cut-and-paste responses. Completely unhelpful, but somewhat amusing as they reference other customer’s products (like memory) and generally fracture the standards of proper grammar.
I’ve seen absolutely no interest in delivering true customer service. It’s sad; this is my 6th Dell in the last 10 years, and I have to say my last. I urge you to shop elsewhere. Dell is good is all goes well, but if it doesn’t, the company is just too difficult.
Pros Fast, quiet and dependable. Great graphics.
Cons Nothing yet
Summary This was a replacement to a Dell Pentium III system I bought in 2001. I was amazed at the speed and quick boot up, compared to the old system. I upgraded to a Core duo Processor, 3GB of RAM, dedicated ATI Radeon video card, Vista Premium, Office '07 and Soundblaster sound card--still paid well under $800 . It runs like dream and looks good too.
"crappy support"on by wkduff
Pros fast deliver, fast credit charge to your charge card
Cons pay for warrenty shipping, You do!!
Summary thier warrenty sucks you have to pay for shipping,
Dell screwed me with the pc, I cannot even upgrade it with a new mother board
Pros Outter appearence
Cons It has chrashed multiple times, Now needs the hard drive replaced, support is sub standard. Every one speaks perfect english and fast to process your acct. After that no one speaks english well, and follow up and suppport is awfull
Summary I wasted my money and time With a company quick to take my money, sending me a comp that I can't use with rude poor english speaking support, The support tech had less computer knowledge than I do, I would have had better results handleing the problems on my own