Pros We didn't have it long enough to determine if there were any
Cons Absolutely abysmal customer service
Summary My wife and I purchased a Dell Inspiron 620MT. After adding a number of bells and whistles including the following: (1) 7432 - Pick Two Onsite Service Option; (1) 8501 - PC setup option; (1) 8503 - Data transfer (10GB) option - the total cost came to $1,755.95 (a pretty fair amount of money). The technician came to install it on Friday the 10th. On Saturday the 11th, the computer wasn't working (we didn't even have it for 24 hours). My wife called Dell, the technician remoted into the computer and informed her that the hard drive was, in fact, not functioning and would have to be replaced. This of course meant that everything that had been installed, including the data transfer from her laptop (which we paid for) would have to be redone. When they called us to set up an appointment to replace the hard drive we were told that the only service that would be performed was the replacing of the hard drive. All the other installation services we paid for (the setup, the data transfer) would not be repeated since they had already completed that. They offered to walk my wife through it on the phone but that is not what we paid for. Basically when you pay for a product and a service it is not unreasonable (in fact it is expected) that you will have a fully functioning working computer. And if, in fact, your computer doesn't work (we didn't even have it 24 hours), you would expect the company you buy it from to uphold their responsibility and take care of the problem. Unfortunately, Dell does not back up their product. At all. Dell completely abdicates their responsiblity and leaves you on your own. When my wife requested a refund for the services we paid for since we were going to end up doing it ourselves, they said no, they couldn't do that. They refused to budge from that position. So we're sending this hunk of garbage back to them and never dealing with their products and their beyond abysmal customer service again. What a waste of time. Don't get sucked into purchasing anything from this company if you have any expectations of follow-up customer service. They are the worst.
Pros I don't know that there are any so far; my eight and a half year old Dell Dimension 2400 still works and I never had a problem with any defective parts.
Cons Motherboard had to be replaced immediately; power button and bezel were replaced but didn't solve problem with getting tower to turn on. Customer service is terrible;they couldn't get my phone number right and refused to give receipt for repairs.
Summary After enduring three episodes of problems with this model, I would not recommend it to anyone. I plan to ask for a new tower, as three parts have been replaced and there continues to be a problem with turning the tower on. I spent ~$800- on this, including Microsoft Office, which I needed, but am regretting the purchase. I have now spoken with customer service at Dell more than six times; it takes twenty minutes until one is connected with a rep., and although my experience has been that they speak English without a problem, some of them are so incompetent that they can't understand simple requests(i.e., "please change my phone number to xxx-xxx-xxxx, so that the dispatched technician can reach me before he comes out, as he is required to do." I also argued with a supposed supervisor who refused to give me a receipt, order, invoice, anything printed that would prove I had had parts replaced by Dell. This went on for about 45 minutes. The next day, a "Resolution Team" member called me and readily agreed to email me a receipt for the replacement of parts. As I am sure Dell will not refund what I paid for this computer, I will request that the tower be replaced. The latest problem with the computer not turning on when the power button is pushed MAY be due to something simple, such as a defective power cord; if this is the case, I will not try to get a replacement. I still wouldn't recommend getting a Dell computer now, as customer service was more incompetent than competent.
Pros I returned it
Cons I bought it
Summary Broke on the first day and support did not support it. Took me a few phone calls to speak to someone in english so that I could return it
Pros I love the design and the added features that I got. A 1 tb hard drive, a Intel second generation i5 quad-core processor, an AMD Radeon HD video card, plenty of usp ports and wi-fi ready. Of course it came with 64-bit Windows 7, Roxio Creator Starter
Cons I'm relatively new to owning computers but so far I'm very happy with this pc. Some more experienced user may not be satisfied.
Summary For my first new computer I couldn't have asked for more, oh yeah and 6gb ram. I've downloaded a few full games digitally and they look great and sound great with my lower end speakers. I chose the all black tower and it looks great to me very clean and not a lot of fussy detail just clean design. Connection to the internet is very fast even though only have a top download speen of 3mbps. That's all I can say for now, except I'm very please with this pc.Oh yes I almost forgot, I believe I paid a fair price at $649.00
Updated on Mar 23, 2012
Pros Fast processor, even though I have the i3, lots of plug in ports, esp. upfront, hdmi port in rear.
Cons I can't think of anything so far.
Summary For what I paid for my version you get alot of bang for the buck I think. I have 6 megs of ram and 1 terrabite of hard drive, which should last me for awhile.Just review/ rated in Oct-2011 Consumer Reports.
Updated on Sep 19, 2011
I just picked up the Oct. 2011 edition of Consumer Reports magazine. They had a section on the latest desktop computers they reviewed and rated. They rated the 620 as a "best buy" for both performance ( very good) and for its price. The model they reviewed was about $480. My particular version was just slightly higher. But a very good review overall.