"Failed in less than a day & customer service is awful"0.5 starson by btangredi
Pros: We didn't have it long enough to determine if there were any
Cons: Absolutely abysmal customer service
Summary: My wife and I purchased a Dell Inspiron 620MT. After adding a number of bells and whistles including the following: (1) 7432 - Pick Two Onsite Service Option; (1) 8501 - PC setup option; (1) 8503 - Data transfer (10GB) option - the total cost came to $1,755.95 (a pretty fair amount of money). The technician came to install it on Friday the 10th. On Saturday the 11th, the computer wasn't working (we didn't even have it for 24 hours). My wife called Dell, the technician remoted into the computer and informed her that the hard drive was, in fact, not functioning and would have to be replaced. This of course meant that everything that had been installed, including the data transfer from her laptop (which we paid for) would have to be redone. When they called us to set up an appointment to replace the hard drive we were told that the only service that would be performed was the replacing of the hard drive. All the other installation services we paid for (the setup, the data transfer) would not be repeated since they had already completed that. They offered to walk my wife through it on the phone but that is not what we paid for. Basically when you pay for a product and a service it is not unreasonable (in fact it is expected) that you will have a fully functioning working computer. And if, in fact, your computer doesn't work (we didn't even have it 24 hours), you would expect the company you buy it from to uphold their responsibility and take care of the problem. Unfortunately, Dell does not back up their product. At all. Dell completely abdicates their responsiblity and leaves you on your own. When my wife requested a refund for the services we paid for since we were going to end up doing it ourselves, they said no, they couldn't do that. They refused to budge from that position. So we're sending this hunk of garbage back to them and never dealing with their products and their beyond abysmal customer service again. What a waste of time. Don't get sucked into purchasing anything from this company if you have any expectations of follow-up customer service. They are the worst.