"Low quality, unreliable product"0.5 starson by cecisme
Pros: Large, crisp screen, and nice form factor.
Cons: Unreliable product that fails almost immediately out of the box. Dell unwilling to stand behind brand new product without extorting customers into purchasing warranty for lousy, low-quality product.
Summary: Almost immediately after purchasing this computer, it began shutting down by itself on a random basis. Less than 90 days after purchasing this product its memory failed, resulting in a blue screen. Dell dispatched a technician to install new memory; however, the computer would not boot after the memory's installation. The Dell technician was unable to troubleshoot the issue, which resulted in a technical support call that was obviously routed overseas and handled by a technician who could not effectively speak English. Ultimately, Dell technical support deemed the cause of the boot problem to be a Windows 7 corruption issue that they claimed was totally unrelated to the memory failure. This was an incredible diagnosis, since Windows seemed worked just fine until the memory failure. Even though I purchased Windows from Dell, and the computer was less than 90 days old, Dell would not stand behind their product, and insisted that I purchase a $239 software warranty to resolve the problem. After being extorted into purchasing the software warranty and waiting 2 days for Dell to ship Windows 7 re-installation discs, I again spoke with a Dell software support technician. He spent about 15 minutes walking me through a relatively simple Windows System Restore procedure, during which time he speculated that the Windows corruption was caused by the memory failure. Oddly, I was never required to use the discs I spent 2 days waiting for. So, not only would Dell not stand behind a brand new computer, it effectively made me pay $239 for a 15 minute tech support call required to fix Dell's problem. Avoid this product and Dell at all costs; they clearly have no interest in or ability to manufacture and support quality products.