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1 out of 1 people found this review helpful
2.0 stars
"Performance ok except for the blue-ray capabilty."
Pros: In general performance is adequate in correspondence to the system specifications, but the system does not delivers it's promise regarding the Blue-ray.
Cons: Blue-ray never worked. After 4 attempts from Dell to solve the problem (Got 3 different CPU's from Dell plus a technician visit to replace Hard drive & CD drive) in a two months period, the failure was always the same, the system just crashes.
Summary: Very dissapointed with Dell. They Denied to change system for a different model, even though I offered to pay the difference if that was the case. Of course also denied to reimburse money. Dell financial denied to abort transaction even though I was assuming to lose $ 300.
Lost precious time, delays with my personal projects, tired of formating & re-installing my software, taking unnecessary risks of loosing data, a real headache. It is aggravating since I invest money and at the end I did not get what I was promised from Dell.
Got 4 computers from Dell in the last 4 years, this Hybrid was the last, I will never ever buy a Dell product.
PD: My Blue-rays played perfectly in a regular Blue-ray player
- 1 reply to this review
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Purchased 2 studio hybrids with blue ray in January 2009. Attempted to set up 1so far and it?s not going very well. The system keeps crashing. When it goes into hibernation mode it will not come out. You have to re-boot the system to get it back up! Tech support (in India) was no help. They suggested I reset the computer to its factory defaults. I followed their instructions. Now the computer won?t even boot up into Windows. Sent several emails to the Titan team I purchased the computers from and have yet to receive a phone call or email back about the problem! I am livid! I have another Studio Hydride sitting in my office still in its sealed box and a new XPS unit not opened. Spent over $5,000 with Dell in January and I cant even get the one unit to work. Unless I hear from Dell shortly and receive a workable solution they are all going back
