"QUIET AND COOL"on by cnetjess
Pros Quiet, Cool
Cons No Skull Grill or Neon Lights (But that's O.K. :)
Summary I purchased an XPS 410 from DELL and was pleasantly surprised by the product. For years I have made fun of DELL as something that I would never buy due to my perceiving them as being not very good, however, at least with this model I have to change my view. I ordered online at the end of October and received my configured machine in my hands just 4 days later. Aside from having to pop it open which was easy and screwless to install a wireless internet card, it was ready to go right out of the box. Although not a huge fan of the styling I thought the case was pretty good. Upon hooking it up and starting the PC one of the first things I noticed was how extremely quiet it was. I mean, I have to get close to it to realize if it's still running or not. That's definitely a big difference to my old machine. The 2nd thing I noticed after putting my hand in the front and back vents of the machine was that some pretty cool air was flowing out. I was surprised and thought the machine would be packing more heat. So I definitely have to give it good marks for being a very quiet, very cool running gadget. I thought the wiring inside and general setup inside the case was well laid out. It's all tool less and screw less. Popping the wireless lan card in, a snap. I also liked the many USB ports it had both in front and in back. So, because there were no physical defects, because it's a top quality machine, both lay out wise, wiring and parts I'm giving this thing a 9. But why not a 10, you ask? Well, what can I say my old case was pretty cool, I spent a lot of time attaching various lights and weird stuff I got off the web like a skull grill and what not. So I have to give 1 out of 10 props to the wicked cool case I wish I had. But other than that, this machine is top notch. From what I reviewed one of the best deals currently at 2 gigabytes of RAM, 2.4 Core 2 duo (moderately fast) and a X-Fi xtrememusic card, which, believe me is a worthwhile investment if you're wanting great sound. All priced at 1300 and change. As far as the video card goes, I got the X1300 pro, I know that I would have rather had the 7900 GS, a marked improvement it would have been, however the X1300 supports my 24 inch monitor nicely. I will upgrade to a better video card, but I can do that when more money comes in. For now this will do fine. I would recommend the DELL XPS 410 to a friend.
Pros Decent Hardware for the price
Cons Bottom of the barrel customer service. Dell refused to provide a Vista Upgrade that was listed on the bill of sale.
Summary I purchased a system off the Dell Outlet Store about 2 weeks ago. I understood the system was "scratch and dent", but they said that the functionality would not be affected and I was OK with some blemishes. Within the system details, it stated that the computer came with XP and would receive an upgrade to Vista. When I called Dell to retrieve my upgrade, they stated it would be ready on their website in 2 days. 3 days later, I enter my system ID and the website still said I was not eligible. I called Dell back and they now changed their story and said my system was NOT eligible. At this time, I informed them that I had a copy of the order that showed that Vista was included in the overall order. They requested a copy of it and I promptly forwarded it to them. After reviewing it, Dell re-stated that my system is still not eligible. I have sent emails to Dell's Issue Resolution Dept. with no response. I continue to call them and I continue to reach a customer service center that does not have the ability or possibly the authority to send out a mouse pad much less real customer service issues.
Dell has just gone from hero to zero in my book.Updated
After much time spent with Dell Customer Service, they finally sent me a copy of Vista Home Version. I appreciate Dell sending me the software, but based on my experience and others, I will not be installing this software anytime in the near future. It is collecting dust on my mantle as we speak.
Pros Fast and quiet.
Cons 128 mb video card listed as 256 mb
Summary Screaming machine, really like how easily everything worked out of the box, except the video card. It's listed as 256 mb memory but used 128 of that from the motherboard. I tried unsuccessfully to get the video card upgraded by Dell. As expensive as this system is, why use less than the best parts? Aside from that glitch, it's fast & solid.
Pros Excellent speed and set-up
Cons terrible support via outsourcing from ourside U.S.
Summary XPS 410 is like being in a car powered by a rocket!! I can't imagine what the faster Dells would be like! Dell's outsourced service was <<seriously>> lacking. I had to go to their online chat support over 15 times and 8 out of 10 times had to be online at least an hour, several times they ended up calling me back by phone. The whole process was fixed by reformatting and reloading data.... this was well after at least 15 on-line chats. I ~still~ stand behind the computer though; because Dell COMPUTER has earned a very good reputation behind them in my opinion.Updated
Dell came no where close to THAT... their service darn near dug them a hole as far as I was concerned.Updated
My Dell XPS 410 Desktop Computer barely lasted over one year and started getting the blue screen of death. I took it to PROFESSIONAL computer service where they replaced the motherboard with a new one from Dell. When I went back to pick the computer they told me that after replacing the motherboard the computer was ~still~ getting the blue screen of death and after running all the tests they knew, they couldn't find anything wrong... they advised destroying the computer. If I replaced the hard drive and/or the power supply it would cost me more than a new computer. Dell and the outsourced chat service has been a very bitter pill for me. I think I have learned an expensive lesson.
Pros QUIET!!! Super fast! Whizzes through games! Sweet design
Cons Cpu Cooling apparatus was not screwed in when it arrived.
I ordered from dell on the 26th of Dec and received on the 2nd of January. Would have been sooner except holidays. I configured with E 6600 cpu, 2gb ram, ati radeon x1300 pro and it all cost me about $1500. I was so excited when it got here. I plugged it in and turned it on only to find the fan spinning extremely fast... it soon shut down due to "thermal overload". So I opened the case to find the cpu heat sink (the tower) hanging off to the side not screwed in to the mobo.!!! I called dell support and gave them my express service code and they were on the line in like 5 mins. I wanted to make sure that it wouldnt void the warranty if I screwed it back in. It didnt, so I screwed it back in and it worked. My next task was to download a CPU temp. monitor to make sure the cpu wasnt burned out or anything. But once I downloaded Intel's monitor the machine crashed! It then refused to start and gave me a "amber" (as the dell manual calls it) colored light on the power switch. I read the manual and it said to reinstall memory and Graphics card. That fixed it. Curious, I tried to install it again only to find myself in the same position. So I repeated the treatment and decided to play Flight Simulator X, which on Ultra High Settings ran superbly. I have a case number form dell and they agreed to either send a techie or to replace my computer if anything happens to it b/c of the cpu mishap. So an 8/10 is a fair review, dell lost 2 points because of my time wasted and because of their careless assembly of these PC's. You would expect more time put into these computers as they are the "XPS" line. Forgot to mention that the Dell support techie tried to blame UPS for unscrewing the cpu heatsink, Yeah right, like they opened the case to unscrew it just to **** me off.