- Average user rating:
- My rating: 0 stars
Full user review
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5 out of 5 people found this review helpful
1.5 stars
"Awful service after sale"
Pros: When it works, great
Cons: When it doesn't work.
Summary: After spending numerous hours on the phone with "North American based" tech support (when did the Philippines become part of N.America?), issues with the graphics card/hard drive/motherboard still not resolved. When you complain about lack of responsiveness you are shunted to "Customer Care" (also based in the N.American province of the Philippines). The customer care representative will tell you that there is nothing they can do since it is a technical issue. You will be hung up on several times and spend most of your time waiting for the phone tech to go through the notes of your case before anything happens. Then, in most instances, new issues will develop as a result of the advice given by the tech. When you call the corporate office you will be shunted back to technical support or you will speak to a "supervisor" who will tell you not to be angry (all the while realizing that you weren't angry when the process began) right before he hangs up on you.
Do yourself a favor and don't succumb to the "XPS experience." While the "XPS experience" won the focus group accolades, a more applicable catch phrase would be "Dell hell."
