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"Dell charges you $130 to "upgrade" from Vista to XP" on by Tandy386
Pros: Great to see Dell enter the mainstream gaming market
Cons: Awful to see Dell gouge customers who don't want to be stuck with Vista
Summary: It pains me to give a big red 3 to the XPS 630. I love the fact that Dell has entered the mainstream gaming market and thank God that they are keeping XP as an OS option. However, I must protest what I see as plain and simple price gouging. Go to the Dell website and look at the first two XPS 630 configurations. They are identical except for the OS. If you order the XP version, you pay $130 more.
I can't believe that they are charging a $130 premium for the last generation OS. Simply unacceptable pricing. -
"Awful service after sale" on by doctorfederalist
Pros: When it works, great
Cons: When it doesn't work.
Summary: After spending numerous hours on the phone with "North American based" tech support (when did the Philippines become part of N.America?), issues with the graphics card/hard drive/motherboard still not resolved. When you complain about lack of responsiveness you are shunted to "Customer Care" (also based in the N.American province of the Philippines). The customer care representative will tell you that there is nothing they can do since it is a technical issue. You will be hung up on several times and spend most of your time waiting for the phone tech to go through the notes of your case before anything happens. Then, in most instances, new issues will develop as a result of the advice given by the tech. When you call the corporate office you will be shunted back to technical support or you will speak to a "supervisor" who will tell you not to be angry (all the while realizing that you weren't angry when the process began) right before he hangs up on you.
Do yourself a favor and don't succumb to the "XPS experience." While the "XPS experience" won the focus group accolades, a more applicable catch phrase would be "Dell hell." -
"Waiting for 2 months!" on by jatwood12
Pros: I have none to pass yet
Cons: Dell support has been useless
Summary: I ordered the XPS 630 over two months ago and i'm still waiting. And I was pretty impressed by the review CNet gave.
I know I've waited to long already and should have canceled, but I'm at the point now that I just have to see how long it takes.
If I ever get it I will update this review. To date though Dell support nad customer service has been useless. -
"Has potential, but also has some unresolved ussues." on by davabow
Pros: fast, nice looking case, decent price point
Cons: Not as advertised, ongoing bios/firmware issues, no Light FX 2.0, fans and led problems, Dell support
Summary: This system has potential however it is missing advertised features and has multiple hardware/software issues that have not been addressed by Dell. I would wait to purchase this system until Dell has addressed the problems outlined on the Dell User Forums and at http://www.my630i.com
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"Front Fans @ 100%!!!" on by devjonfos
Pros: Dual SLI nVidia Cards
Cons: Bungled Fan/LED Lights Problem
Summary: The old adage, buyer beware!
I was initially very pleased with my new Dell XPS 630 system. I have enjoyed many hours of gaming, especially with Crysis.
I've never had to go inside a new computer and make immediate hardware changes because my hearing was threatened! In other words, the Fan/LED Lights Problem happened to me where your front case fans go to 100% RPMs because you happened to want to adjust your case LED lights, which you're allowed to do with the supplied software.
Obviously the software is very buggy and is probably culpable in making the I/O board malfunction and hence the front case fans go to 100% RPMs.
There is a lengthy discussion going on at the Dell Support Forum, of which I'm a party.
In short, I had given Dell a 9/10, but now I have to give them a 5/10 because of this Fan/LED Lights Problem.
Caveat Emptor!
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