"Looks nice - if it ever ships"1.0 starson by artulo1
Pros: Design, Core 2 processor
Cons: Availablility and Dell customer service.
Summary: Ah, the mighty flagship Dell XPS 700. How many people have ordered one since Dell announced it's original availability in late May? We'll probably never know that, and it's not really that important anyhow.
On paper, and even in reviews this looks like a great machine from Dell. With the latest in technology and a good looking industrial case design, Dell has the potential for a real winner here. Unfortunately, their communication skills and customer service still stink.
Even with their new, highly touted (and criticized) blog site they can't get the right information out. The best they can come forward with is canned PR, "we don't have any information" comments, downright lies from CS and sales reps, or silence.
What's really important here is how Dell has misled its customer base since this product was made available for purchase. Now, you know there's a lot of speculation going on about the XPS 700, Intel's upcoming Core 2 Duo processors and nVidia's 590 chipset for Intel. Michael Dell himself said the XPS 700 will have the Core 2 Duo and nVidia 590 SLI for Intel, which as of the end of June wasn't ready yet. However, contrary to everything, here the product is right in this review! I know all about the NDA with Intel, and the fact that "Dell does not comment on future product releases", but what gives?
Why on earth did Dell start selling this machine when there was no availablility in the near future?
Why are they STILL offering this machine with Pentium D processors?
What is going to happen to the folks who ordered on release with now outdated expensive machines that haven't shipped yet?
Many people (including myself) have had one of these on order since late May/early June with the originally specified Pentium D processors. I'm not going to get into any more "why is my XPS 700 delayed" whining but it'd be nice to throw your impatiently waiting customers a bone here, especially when Dell's CEO and now C|Net is touting the flagship machine with Intel and nVidia's new goodies.
If my (and many others') orders "flagship" Dell machines had shipped in a normal timeframe, there'd be no problem here. However, since Dell's "flagship" product was delayed for unknown-to-us reasons (most likely nonexistent parts), and now the original orders' processor specs are no longer "flagship" worthy, what is Dell going to do about it?
I'll wager Dell's Factory Outlet is going to be flooded with XPS 700 returns if they ship out Pentium D processors in these at the price people paid for them. True, some people got in on a fantastic 42%+ off EPP deal recently and perhaps they should be the ones to get Pentiums. I'll be returning mine, unopened, should it be shipped that way.Updated
There's a long forum thread (600+ messages) that this all started at on the Dell Community Forum here:
I'm going to change my opinion on this machine once it actually ships out as Dell says it will. Dell has finally specified they will allow customers who ordered prior to 7/18 the opportunity to reconfigure to Core 2 Duo or be given a gift card.
I haven't heard of anyone being called about this yet, but if and when it does this review will change dramatically.