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1.0 stars
"$4500 Paper Weight"
Pros: It is a very nicely built paper weight. Solid contruction, quiet (one of my presonal requirements), start up is smooth and quick. I got mine with the 24inch ultrasharp and a very nice monitor it is. Overall, very impressive computer.
Cons: I bought this thing to play games (and do some work on the side) but mainly to play games. When I play my favorite, WoW, the system crashes and crashes hard - blue screen and everything. Not enough space here to review the headache with Dell support.
Summary: The price has come down on these so I decided to buy one. I have had good luck with Dell in the past (I'm typing this on a Dell XPS 1710 laptop) so I took the plunge. Impressive machine until I started doing the one thing it is designed to do. Yes, I could have spent a couple of more weeks trouble shooting the problem but the reason I went with Dell is so I could get a solid system from the get-go. If I wanted to go through the headache of trouble shooting a system I would have built my own for less money. When sitting idle, doing e-mail, surfing the net, or working on a Word document the system rocks! But, put in a memory intensive game and it crashes. I could have spent 25% of what I paid for this thing to browse the internet, do e-mail, and create documents. The point is I want to play the new games at max settings. You would think this thing could do it. I imagine mine is just a fluke, maybe a minor problem in the hardware somewhere. I'm sure others have had better luck. 2 weeks on the phone with tech support (in the Philippines) got me nowhere - just reloading drivers and answers of not knowing what could be causing the problem. Tech support reccomended I just return the system - no kidding. I had two choices - return within 3 weeks for a full refund or continue to troubleshoot for an unknown amount of time with a loss of the guarantee for a return. Dell offered a completely new system but would not give me an additional 3 weeks to test the system for stability. It is now boxed up and on its way back to Dell. Sales would not give me the same system for the same price (so I could re-buy the same system and "re-set" the 3 week return period). The price went up about $1000 for an equivalent system (I bought mine in late Feb)
Also the phone-in support was horrible; continually re-connected to new customer service agents or calls dropped totally only to get back into the que from the beginning. However, if you are BUYING a system - you go straight to the front of the line, of course ;)
Time to give another computer company a try. Any suggestions?
Details: Intel Core XE i7-965
6GB RAM
nVidia GeForce GTX280 (1024MB)
1 TB HD
24inch Ultrasharp
