Pros Pretty fast, looks nice
Cons Comes with standard components that aren't actually compatible with the computer
Clearly wasn't factory-tested before shipping
Tech service incredibly bad
Summary After reading the DELL was making a resurgence, I decided to give the XPS a try, despite strong warnings from some of my techie friends.
I should have listened to the techies.
Problems started with this PC even before I bought it. To being with, the computer arrived more than one week later than DELL's "maximum" time for shipping. When I called about this, I was told that they needed extra time for "factory testing."
Interestingly enough, however, on the day my computer arrived and I unpacked it, there was no so sound at all. Nothing. How a computer that was supposedly delayed in shipping for "factory testing" could arrive with no sound is beyond me.
When I called DELL and finally managed to speak with an actual person, they discovered, after analyzing my computer online, that I was telling the truth. So they sent a technician to my house. He claimed that it was a Windows problem (with my factory-loaded and supposedly tested version of Windows) and determined that the solution was to reload Windows--thereby wiping out all of the software that I had already installed. He also wiped out the factory-installed software and didn't have any as back-up, which meant that it was my responsibility to replace it all.
After reloading Windows, we came to learn that the factory-recommended sound card--a Creative PCI Express Sound Blaster X-Fi Titanium--wasn't really compatible with the DELL system. No matter which speakers I tried (I had two sets and the computer came with DELL speakers as well), the sound card wouldn't recognize them.
After a second visit and no success in resolving the problem, the technician's only solution was to tell me that each time I would start the computer, I would have to manually go into the sound card and click on "headphones" so that the sound would work through my speakers.
Of course, I wasn't happy about this, but if I hoped to get any sound at all, I had to do it until I could find a permanent solution. So I did, and in the meantime, I began a prolonged phone battle to get DELL to help.
Although I tried not to lose my temper and some of the techs I spoke with were admittedly polite, none were helpful, and not a single one could offer a solution for my problem. Worse, as time went by, they simply kept deferring my calls, saying, "Oh yeah, we'll get somebody to call you back in 30 minutes." But then that call would never come.
Yesterday, the sound card completely died. My 4-month-old computer says it cannot find the hardware I'm looking for. And so, after spending a day of calling DELL before I finally was able to get someone who could help me, their latest "solution" is to pick up my computer, keep it in their factory for several days and then see if they can find out what the problem is.
So that's my story. Anyone thinking of buying DELL should run far, far away. Much like Compaq did years before, this is a company which rose to the top with good products and service, then completely forgot how it got there and started crapping all over its customers.
And much like Compaq, DELL will also fall into obscurity. Word-of-mouth is a killer in the IT business, and the sooner this company dies, the better it will be for everyone.
Pros * i7-2600 processor
* reasonable graphics card in the AMD HD 6770
* Very reasonable price for the specs
Cons * Had some initial difficulties with my Asus monitor (not Dell's fault)
Summary I have written very few reviews in my life, so I apologize in advance if you don't find this snippet helpful. I write only to point out what I see as some very nice features in this computer. After reading the reviews on this website (both from the editors and the other users), I was ready to ignore this option altogether. I am glad now that I did not.
Admittedly, I am not a heavy gamer or a video editor, but I do use a computer for more than word processing and solitaire. Accordingly, I must say I am impressed so far with the performance that I was able to get for well under $1,000.00. Suspecting that the spec-out is key, this computer has the following:
* i7-2600 Intel processor
* AMD HD 6770 graphics card
* 2 TB hard drive
* 8 GB RAM
I was able to pick this up, on sale, for $899. Again, so far, it has proved reliable. I had some difficulties at first with my Asus 27-inch monitor, but I overcame that relatively easily by utilizing the DVI cable rather than the HDMI. The display now looks great and HD video flows smoothly.
In summary, if you feel that the price is reasonable (and I thought $899 was quite reasonable indeed), I think that this computer should be near the top of your list for a feature-rich desktop computer.
"Has been awesome"on by Razzooo
Pros very fast and expandable, and cheaper than alienware.
Cons Some models the same 8300 were recalled. I did research and found mine was not one of them, Whew! didn't come with ssd drive, but no otheres did either at the time.
no other problems and it's been 1 year.
Summary This has been a great i7 system. I have upgraded to a superclocked nvidia 650GT video card and it all went smoooth. Gaming is very good, and everything from sound to video has been excellent for the past year. best part is the total cost is still under $1,000.after a few years this dell has been my best ever! not 1 problem and after upgrading to ssd as my OS drive it has great performance for games, newest games on medium high and slightly older on max, and mmorpg's on max.
Am excited to upgrade more ram and SSD in the near future. Dell service has always been fantastic for me, even on older dell systems. out of 4 dell systems over 18 years only 1 had to be fixed by a tech.
Updated on Nov 10, 2013
Pros Fairly speedy...when it works!
Cons Bad RAM
POOR Dell Customer Service
Summary I purchased a Dell XPS 8300 and it was delivered in January of 2012. During the year I have had 5 issues which have required tech support. Three of those occurrences dealt with faulty sticks of RAM within the computer. Tech support suggested there may be a larger issue with the motherboard causing the RAM to fail. The other two issues were wireless problems which were software related.
After countless hours dealing with problems as well as many hours on the phone, I asked Dell to extend my warranty for an additional year. Given the multiple problems I have had with this computer, extending the warranty was (and still is) a very fair request.
After multiple conversations, the response was still the same...NO. Dell was willing to do NOTHING to stand behind their product and turn this into a positive customer experience. During the most recent call to "Dell Cares", I told the representative I would write letters to Dell executives if I had to. He responded by saying, "those complaints come right back to me." REALLY? It is unfathomable someone in customer service would ever respond this way.
Why would I ever buy another Dell?
Pros Fast CPU Cheap
Cons Cheap Case you will need a screw driver for everything,under powered Power Supply, No USB 3 cheap video card. keyboard cheap no use or audio controls like my old xps. Shame on you Dell for cheeping out on one of your top of the line flagship PC's
Summary xps 630i was like a Ferrari and this xps 8300 is like a ford mustang not thrilled with it My old XPS 630i got a much better windows experance score 5.9 to the xps 8300 5.0