"Had problems from the day I bought it"0.5 starson by richdabitch
Pros: Pretty fast, looks nice
Cons: Comes with standard components that aren't actually compatible with the computer
Clearly wasn't factory-tested before shipping
Tech service incredibly bad
Summary: After reading the DELL was making a resurgence, I decided to give the XPS a try, despite strong warnings from some of my techie friends.
I should have listened to the techies.
Problems started with this PC even before I bought it. To being with, the computer arrived more than one week later than DELL's "maximum" time for shipping. When I called about this, I was told that they needed extra time for "factory testing."
Interestingly enough, however, on the day my computer arrived and I unpacked it, there was no so sound at all. Nothing. How a computer that was supposedly delayed in shipping for "factory testing" could arrive with no sound is beyond me.
When I called DELL and finally managed to speak with an actual person, they discovered, after analyzing my computer online, that I was telling the truth. So they sent a technician to my house. He claimed that it was a Windows problem (with my factory-loaded and supposedly tested version of Windows) and determined that the solution was to reload Windows--thereby wiping out all of the software that I had already installed. He also wiped out the factory-installed software and didn't have any as back-up, which meant that it was my responsibility to replace it all.
After reloading Windows, we came to learn that the factory-recommended sound card--a Creative PCI Express Sound Blaster X-Fi Titanium--wasn't really compatible with the DELL system. No matter which speakers I tried (I had two sets and the computer came with DELL speakers as well), the sound card wouldn't recognize them.
After a second visit and no success in resolving the problem, the technician's only solution was to tell me that each time I would start the computer, I would have to manually go into the sound card and click on "headphones" so that the sound would work through my speakers.
Of course, I wasn't happy about this, but if I hoped to get any sound at all, I had to do it until I could find a permanent solution. So I did, and in the meantime, I began a prolonged phone battle to get DELL to help.
Although I tried not to lose my temper and some of the techs I spoke with were admittedly polite, none were helpful, and not a single one could offer a solution for my problem. Worse, as time went by, they simply kept deferring my calls, saying, "Oh yeah, we'll get somebody to call you back in 30 minutes." But then that call would never come.
Yesterday, the sound card completely died. My 4-month-old computer says it cannot find the hardware I'm looking for. And so, after spending a day of calling DELL before I finally was able to get someone who could help me, their latest "solution" is to pick up my computer, keep it in their factory for several days and then see if they can find out what the problem is.
So that's my story. Anyone thinking of buying DELL should run far, far away. Much like Compaq did years before, this is a company which rose to the top with good products and service, then completely forgot how it got there and started crapping all over its customers.
And much like Compaq, DELL will also fall into obscurity. Word-of-mouth is a killer in the IT business, and the sooner this company dies, the better it will be for everyone.