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"Don't buy."
0.5 starson by dee_thomsPros: Nice specifications
Lovely displayCons: Very poor customer support
Faulty equipmentSummary: Like most of the reviewers, I was tempted by the specs on the computer and the form factor of an All-In-One. I bought the $2,699 ($3,000) version. Received it quickly in two days, set it up with the user accounts, watched it lock on the Dell screen after the first reboot. That was a Tuesday. After many hours on hold and talking to ineffective customer support, I tried to get an exchange the following Tuesday. The support person informed me that my problem history was not significant enough to approve an exchange. The advise was to return the broken one and purchase another. While the advice was dumb, I did it anyway. The new one came and would not boot up after the first reboot. Technical support is now sending me a Windows 8 disk so that the operating system can be restored.
Since I have an IT background, I decided to troubleshoot the problem some myself. I normally don't like to do that when I purchase an off the shelf product. I am paying the premium price so I don't have to do this sort of troubleshooting. Anyway, I decided to try since this was the second computer in two weeks. The short version is that both machines have disk related problems. One was a disk boot partition failure and the other was a SSD caching failure.
I'm now $6k in the hole to Dell. I have two beautiful paper weights. Along with an ever growing disgust for Dell.
AVOID...DON'T BUY...ETC...ETC...
- 2 replies to this review
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Why is RPiske defending Dell in this instance? Dee_thorns was burned severely by Dell (as I was on this machine) and most likely feels obligated to prevent others from succumbing to the same fate (hence, multiple reviews across sites). Check out my review as well people, these are faulty overpriced systems. Also, I did not include this in my review but this computer by default (the premium version) uses the onboard Intel graphics card despite having a 2GB video installed. Never in my life have I seen a computer that utilizes the lesser graphics card as part of the out of box configuration. Surely this can be fixed but I bought this computer anticipating a simple aesthetic user experience not to have configure it to use the specs advertised.
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Any explanation as to why this *EXACT* review has showed up on (at least) Amazon, Best Buy and now CNET's website? First of all, your basis for a one star review really boils down to nothing more than your own incompetency. It has nothing to do with the computer itself.
And second, what possesses someone to go and post the exact same review on every forum you can find, when any person with half a brain can see right through your idiotic "complaints?" Were you paid by someone to go and bash this system all over the Internet? Or did the technicians just call you out on the only defect wrong with the computers being the user sitting in front of them? Lol - I bet you are the urbandictionary definition of a troll.
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