"Exceeds every expectation......."5.0 starson by onetoomany81
Pros: EXCEPTIONAL customer experience from start to finish. They have a great web site design, not to mention product design. High quality system components. Excellent gaming performance.
Cons: None that I can think of. The USB sticking out the back isn't a problem to me since it gets lost in the natural wire clutter after all other connections have been made.
Summary: I honestly couldn't be happier about this purchasing decision. I had been contemplating building a new gaming system for Star Wars Old Republic, so did an extensive amount of research on pre-builds versus self builds. Fortunately for me Digital Storms name and specifically the ODE 3 kept coming up.
After doing some price comparison of the system components, I confirmed that one could save a few hundred by piecing a similar system together themselves. However the fact that the system comes working right out of the box & has a 3 year warranty if something does go wrong, was more than enough for me to justify the added cost.
Once I did decide to purchase, the experience could not have been better. Digital Storm literally updates you as the order progresses through every phase (build, test, ship). I know that this doesn't sound like anything great, but it is pretty reassuring to see the extensive quality assurance checks the machine goes through before getting shipped. It was also nice to know I wasn't just getting some pre-built machine that had been sitting on a shelf for who knows how long.
Receiving the product was another wonderful experience. It is extremely well packaged which prevented the internal components from moving about in shipment. Also, I love the fact that it comes with a nice "Digital Storm" user manual binder which includes an actual signed quality certificate.
I haven't had to use the technical support as of yet and perhaps may never need to do so. That said, I do take comfort knowing if/when that happens, I'll be able to call a skilled American to talk me through it.
All in all, this system is worth every penny based on performance alone. Add in the purchasing/customer experience and you'll see why Digital Storm has developed so many brand loyal customers. Now they have one more!