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Gateway DX4831-01e

Average User Rating

3.0 stars 21 user reviews
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  • Rating Breakdown:
  • 5 star:
    6/21
    6
  • 4 star:
    7/21
    7
  • 3 star:
    1/21
    1
  • 2 star:
    3/21
    3
  • 1 star:
    4/21
    4
Results 2 of 21
  • "Caution: Computer breaks with a recent windows 7 update"
    1.5 stars
    on by I_Crave

    Pros: It was a great deal. Lots of bang for the buck and I was really pleased with my purchase until....

    Cons: System is incompatible with a recent windows 7 update.
    Company says it is not their problem as it is a software issue. Sent me to a third party who charges $150 for a one time visit to look it over.
    Thus, I have a bum computer 3months after purchase.

    Summary: I saw this review back in March and it totally sealed the deal on my new budget. Everything was wonderful, a great machine, until...

    A recent windows 7 update made the computer run really slow... so slow it took 3min to open the start menu. Did a clean re-install back to factory condition... everything was back to normal, worked great. I decided to not install any software, just let windows do it's thing. After the third restart for "important" updates, it was once again running super slow. So this is not a virus or a third party software issue... the computer itself is incompatible with some new addition to windows 7 premium home addition (the supplied operating system that comes on the computer).

    Due to the fact that the clean-reinstall made the computer work normally again, the company "Gateway" says it is not their problem and the warranty does not apply. They referred me to a third party computer fix place which wanted to charge $150 to just come and look at the computer. So, for a mere 1/3 the cost of the computer, I can have someone come out to my house and tell me the hardware is incompatible with the operating system software.

    My fix, I plan to do another clean reinstall and just turn off windows update.

    I DO NOT RECOMMEND THIS COMPUTER... but maybe your experience will be different.

  • 1 reply to this review
  • reply on August 18, 2010 by Bkhaja

    Sounds like it's a WIndows 7 issue. Why blame the hardware? Why no apparent contact with Microsoft?

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Quick Specifications

  • Processor Intel Core i3 530 / 2.93 GHz
  • Memory 6.0 GB
  • Hard Drive 1.0 TB - 7200.0
  • Operating System Microsoft Windows 7 Home Basic 64-bit Edition
  • Optical Drive DVD +/- RW Drive
  • Cache Size 4.0 MB
  • Color Black
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