"Overall very nice machine; little things are vexing"3.5 starson by hgoldman77
Pros: I had an HP circa 2002 with wheezing processor, 785MB ram and 80G harddrive; served me well, but obsolete. SX2840 is lightyears beyond that, so for me, it's empowering, exhilarating, to work on. Upgraded 20" monitor helps too.
Cons: Cord linking keyboard and processor shockingly, annoyingly 3' short, forcing me to buy an extension UBS line. Obnoxious. Tech support on phone and online difficult. The installed MS Office software doesn't seem as robust as what you get on the disc.
Summary: I worry about tech support service if I need it, which is a serious issue for Acer if it wants to compete with the bigboys. The issue with the cable from the keyboard being too short to connect to the processor is annoying to the point where it could disqualify them from consideration next time around. It's small but it betrays an attitude. Same with the installed software. It's adequate, I'm sure it can be upgraded and updated on the web, but it would be nice to see premium OFFICE software installed, particularly for those operators who need to install MACROS.Believe it or not, my computer didn't come with a serial number. It doesn't appear on the invoice with my order either. I can't contact Gateway support because it requires the Serial Number. Gateway Support is outrageously difficult. Don't buy a Gateway computer.
On the plus side it's the best bargain in terms of most computer memory, storage, processing power for the money. You can't beat the price. It's quiet, for the most part. Powerful, able to run several programs quickly at the same time. Hardware functions well with it, and it recognizes a lot of hardware like webcams or external drives or photo stuff without requiring driver installation. I bought the machine because I felt it gave me the most machine for the money. If it performs for half the life of my previous HP machine I will consider it a good buy.
Updated on Mar 1, 2010