"Computer crashed within the first 2 weeks!"0.5 starson by kmboutin
Pros: Large HD screen, fast processor, easy to set up.
Cons: Needed motherboard replaced after a windows update.
Tech support is terrible and you can't get the same person twice so you have to explain the problem over and over again.
Summary: I researched this computer for a long time before I decided to buy it. I read so many good reviews on CNET and Consumer reports. It may be a good computer if it didn't crash all of the time. I've had to reset it back to factory setting 5 times and had to reinstall my software every time. I had to send it back to get a new motherboard only to have it crash within a week of getting it back. Now, 2 months later, I have to mail it back again so they can replace the motherboard again as well as reinstall the windows 7 operating system. The tech support is absolutely terrible. You can't get the same person so you have to explain the problem over and over again. They all think it's something different. They spoke to me like all I knew how to do was turn the computer on. I should have stuck with Dell. I had several Dell computers and they were always reliable and lasted for 6 or 7 years. I only went with an HP from the reviews on cnet and consumer reports. Do not buy this computer!