"HP makes shoddy products and has very poor customer support."0.5 starson by jdlastlog
Pros: Sometimes it works well enough to actually get by.
Cons: It's an HP and HP does not care about quality or the consumer.
Summary: Do yourself a favor and don't by an HP. If you ignore this sound advice and buy one anyway, don't waste your money on a service contract. HP service contracts are worthless. HP customer support people and case managers are VERY busy people- too busy to return calls. Buy an HP and my guess is unless you are far more fortunate than I, it won't take you long to figure out why they are so busy.
On July 11, 2007, I paid about $3,000 for a Pavilion set up. The keyboard and mouse were unresponsive or froze up all the time. The sleep and wake modes never worked and EVERY time you tried to use them, the computer froze up - even when it went to sleep on its own. They never fixed the problem and blamed it on Microsoft Vista. I paid for 2 years of Norton - after six months Norton service expired and HP still has not given me the rest of the time I paid for. I spent way too many hours on the phone trying to get things resolved - probably over 40 hours. Finally, they offered to buy back the machine. After about a month wait, I called the case manager to find out the status of the buy back, but the case manager would not return my calls for over two months. In the meantime I managed to talk to three other "customer service" types including and home office ombudsman. All three assured me that the buy back had been approved and it was only a matter of processing time before I got my mailing labels so I could send back the computer and get a refund - so I bought a Dell. Yesterday, 4-16-08 they called and told me that they would not buy back the computer.