"Will Never Buy From HP Again- HORRIBLE CUSTOMER SERVICE"0.5 starson by lplynn
Pros: Streamlined look is very attractive, Sound is Good. Touchsmart Features were good until they stopped working properly
Cons: #1 Problem has been with HP's failure to resolve several problems with PC during its warranty period, including hardware probs involving my CD/DVD drive & a variety of hardware/software interface probs affecting Windows & Internet Explorer.
Summary: Would not ever recommend HP products due to the company's lack of customer support. I bought my customized Touchsmart 600-1005xt PC directly from HP in Nov on 2009. Between Jan & Oct of this year, I have had over twelve extended (and often frustrating) conversations with HP reps regarding numerous PC problems. What I have encountered is technical ignorance ( such as reps not knowing the difference between 32 & 64 bit systems); rudeness (such as overseas reps "accidently disconnecting" me twice); continuing failure by the company to resolve my issues despite two remote accesses in which "they" reinstalled" my NVDIA drivers & performed a system recovery; & most insulting of all, suggestions by 2 reps that I extend my warranty: if HP hasn't fixed my problems during my initial warranty - why would things change because I got an extension? Despite repeated requests from me (including complaints to the BBB), HP has refused to send a rep to my house, advising me that I am not entitled to such under my "warranty" - a warranty that is so vague that it is virtually impossible for a non-lawyer to understand its provisions. What I do understand, though, is that my PC problems have not been resolved via my numerous phone conversations with HP reps - & HP's only suggested resolution at this point is that I pack up my PC (& risk further damage) to send it to one of their service centers - where it will be "tested and subjected to a 2nd "system restore" . Had such a resolution been proposed after my 1st, 2nd, or 3rd conversation with a company rep, I might have been willing to explore such an option - but the fact that it took me 9 overseas conversations between Oct 26 - Nov 2 (spanning over 4 1/2 hrs) before my "case(s)" were even referred to the US Case Manager who "offered" me the option of shipping my PC so the company could do a physical inspection - was to me the antithesis of "customer service". Because my Touchsmart is still working (in a fashion), I will continue to use it until I get I can no longer stand to work "around" its on-going & ever-increasing pecularities. As for my 2 HP printers, however, I will be getting rid of them - & the accompanying "ink cartridge" costs which amount to a couple of hundred dollars to HP a year.