"I will never buy an HP again"0.5 starson by ghannoudi
Pros: It makes me spend less time on the computer since it does not work.
Cons: not reliable
Summary: I received the HP TouchSmart 600 delivered to my house in the last week of January 2011. I used it for the first time on Feb 27th, 2011, unfortunately was too late to return it. In the beginning it was slightly slow but two weeks later it started acting up in a way that every time it goes to the sleep mode, it will take between 15 -45 minutes to recover, it just freezes.
I called the technical support multiple times, spending 30-45 minutes every time with them with no success to fix the problem, then they recommended to try what they called "Recovery". After they did that, the computer became even worse in the sense that it freezes all the time.
I spent hours over the phone between the technical support, the case manager and one time with his supervisor, they refused to neither return it nor replace it. Finally they decided to take it back for a repair and promised me they will fix it. It took two weeks to be delivered back to me, supposedly the hard drive was changed. When the box arrived, I opened it, the computer was full of dust with mild superficial scratches that I really ignored and I just wanted a working and a usable computer that worth the $1833.79 that I paid for online, but it is still not functioning well and freezes all the time to the point that every time I want to use the computer, I need to reboot it first, even with that some times it doesn't recover. I called the case manager again who can only do one thing that is apologizing. He said "I feel your frustration but the policy is to repair not to replace and nothing else I could do". I had no choice other than to send back to the HP repair department.
I spent $1833.79 for the worst computer ever in addition to the enormous time that I wasted with useless and careless HP personnel from the technical support and the case management.
I am spending this time writing this review to warn those who are willing to deal with HP and recommend if they want to buy any HP product, it is better to buy from a store that has a good return policy.