"My Z15 Crashes to Bluescreen all the time" - user review and rating

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2 out of 3 people found this review helpful

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"My Z15 Crashes to Bluescreen all the time"

by lhketchum on November 9, 2008

Pros: Tech support is pleasant and attempts to be helpful

Cons: Crashest to Bluescreen frequently.
Was shipped with defective RAM.
Replacement RAM was defective.
Tech support is not available evening or weekends
Returning this defective PC will cost me a 15% restock fee and presumable shipping both ways.
Summary: I very much wanted to enjoy this PC. The one shipped to me crashes to bluescreen frequently. I sought support and the support people have been pleasant and have attempted to assist me. They identified my RAM as defective and sent me new RAM. The new RAM is defective. No tech support is available to me evenings or weekends. A return of the PC is going to cost me a 15% restock fee and presumable the shipping both ways. It appears that this is going to be quite an expensive negative first experience with what I understood to be an excellent PC manufacturer reading all the reviews in places like this.
I hope this review helps others to avoid my mistake with Velocity.

Updated on Nov 11, 2008
Update: working with their tech support I finally managed to roll back the overclockinig and it stoppped crashing for one evening.
Then the whole machine shut down and no longer seems to be getting power.
I am sending it back now.

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