"Velocity Micro's return policy on defective products."1.0 starson by cforbord
Pros: I cannot comment about any pros because the computer never worked from the first moment I hooked it up.
Cons: Return policy is unfair & unreasonable for damaged goods. Technical support does not follow-through, and has a slow response time. It can be an expensive venture of time & money if the product does not work.
Summary: The Velocity micro desktop computer I purchased on-line & had shipped to me never worked. I spent countless hours on the phone & via email with tech support. They promised to send over a local technician. After not seeing one for a week, I contacted them again. Was told no one in this area would take the job. Our community has about 175,000 people, unsure why there would be a problem finding a technician? After two weeks of endless hassles, I asked to just return the defective product. They wanted to repair it & send it back. I just wanted to be done with it, and get a refund. Was told I'd have to pay the return shipping ($38), and was getting dinged a 15% restocking fee. On a well-documented defective product? I even talked to a higher up in the company about the unfairness of this policy, and was told the same thing. I just want to warn customers so they will be aware of this business policy by this company.