Canon HG10
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stars
"Thoroughly Disappointed with Canon HG10" on by Ben342
Pros: It turns on.
Cons: Non-existant support for low light or indoor recording. The picture comes out so poorly you will prefer to use your 20 year old SD Camcorder instead!
Poor User Interface.Summary: This was my first (and last) Camcorder from Canon.
I decided to buy it because of the good user reviews, but as it turns out, this HD Camera was being sold through the "Apple Store" and the reviews were done by Apple users who are not tech saavy people. For these Apple people, it was probably their first HD camera and they thought "Wow this camera is the best camera ever!", which is of course far from the truth - especailly in comparisson to similarly priced cameras from Sony.
The biggest problem? Exteremely poor, actually useless, low light performance. Any kind of indoor recording will yield a fuzzy picture that is so bad you would be better off using your 20 year old SD Video camera instead. I tried every single setting, this camera SIMPLY WILL NOT RECORD A GOOD VIDEO IN LOW LIGHT OR INDOORS!
I contacted Canon about the problem and they would not admit that there was a problem. Reading through on-line forums, there IS a firmware upgrade, but for whatever reason Canon is not making it available on-line! And if your camera, like mine, is not under warranty then you are out of luck because you can't send it in to Canon either (which they make you do on your own dime).
The sound quality is not good either. And the user interface is not easy or intuitive.
I WILL NEVER BUY A CANON PRODUCT AGAIN! VERY POOR CUSTOMER SERVICE AND EXTREMELY POOR PRODUCTS!
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