"PRAY you don't get a dud straight out the box (I did!)."0.5 starson by Waylon55
Pros: Nothing! Check the internet for the lists of complaints about these units and their startup and charging problems.
Cons: I don't like the fact that it doesn't work straight out of the box..
Summary: Their Customer Service is so pitiful it's a joke. "Try this, and if that doesn't work, call us back". After numerous frustrating phonecalls to them and trying various "fixes" which don't work, they tell you to remove the battery and let the camera sit for 48-72 hours "to allow energy to discharge". ALL OF THIS ON A BRAND NEW CAMERA.
They know there are problems with the cameras, but they continue to sell them and expect the customer to fiddle endlessly with the unit to try to get it working. They WON'T issue you a Return Authorization until you've jumped through all of the hoops they set up, and they refuse to refund your money. They also expect you to pay all shipping fees, brokerage costs etc and completely ignore letters sent to their Head Office. I sent three separate complaint letters and haven't received one response.
The Return Merchandise Authorization number is your on-line complaint number to Customer Service, but they don't tell you this until you've jumped through all of the hoops they set out.
I certainly wouldn't buy another Flip product, or any product from Pure Digital. BEWARE! Do some on-line research before becoming involved with them.