Flip Video MinoHD user reviews (second generation, silver)

1.5 stars

"Design Flaw - USB pop up (does not fit into computer" on January 30, 2010 by walkabout247

Pros: The quality of the image is good - they don't tell you that there is a design flaw with Model #M2120M that makes it almost impossible to fit the camera into the computer. You're told of the problem when you report it. Beware you can break both...

Cons: Customer Service and Tech support both admitted to a design flaw with this model that makes it almost impossible to fit the camera into the computer using the USB Adapter. 2 sets of USB cables were sent as the problem solver both were wrong.

Summary: Customer Service and Tech support both admitted there is a design flaw connected with this camcorder - Camcorder Model #M2120M Flip MinoHD 120min Brushed Metal. However, nothing was said until I reported the problem. The problem is connecting the camera with with the computer using the USB connector on the camera. Company policy seems to be "Unless we're asked, don't tell". I had to call both Tech Support and Customer Service to report the problem before I was told that the company was aware that there was a problem, "a design flaw". Each time I called Tech Support it took almost an hour to get a representative. No one seemed to be concerned that because of "the design flaw" following the directions that came with the camera could damage both camera and computer. I received, in 2 different shipments, USB cables sent to solve the problem. They didn't fit. They plugged into the computer but didn't fit the camera. When I received the 1st set of cables and they didn't work I called Tech Support and was told that Tech Support was not in favor of Customer Service sending out cables because sometimes they didn't work. I spoke to Customer Service again and described the cable problem and was told that new cables would be sent that would fit both the computer and camera. The new shipment of cables were exactly the same as the 1st set of cables. It was also suggested that I downgrade to the AA battery camera and buy a charger for an additional $25.00. That's not what I signed up to do. I spoke to a half dozen people in the two different departments and have no trust left in this company. There attitude has been polite but totally indifferent. I am sending back the camera and am looking into their competition. BEWARE OF THIS COMPANIES POLICIES OR LACK OF THEM.

4.0 stars

"I bought this video camera at wal-mart and this video" on June 22, 2010 by spencer797

Pros: very small very nice HD love how it is really thin, great that it is 2 hours and the battery life for me seems to be awsome i havent ran into any problems with the battery.

Cons: i went to plug it in i kinda wiggled the USb be in it seemed to work now that i have to the USB used to my compter it fits in perfect every time, so thats what everyone should do and dont not buy it cause if that its really minor and its not a FLAW

3.0 stars

"Great Camera - but YES THERE IS A USB DESIGN FLAW" on March 3, 2010 by DaBruddah

Pros: Great camera, nice picture quality -- watch the CNET video review of this camera...it is right on the money

Cons: I'm surprised CNET didn't notice the USB problem. It is impossible to connect this camera to a computer without an adapter. I lucked out and the adapter that came with my bluetooth cell phone earpiece fit the Flip, so I wasn't too put out.

Summary: Paying $200+ for a camera that doesn't fit in a standard USB port??????? Ridiculous.

5.0 stars

"One of the BEST MiniHD Pocket Cams Out there." on July 16, 2011 by DOMINUCE

Pros: Small & Portable. Software included on the Cam itself. HDMI input+ a Tripod mount.

Cons: Well I have the 4GB Mino so i only get & 1hr of recording time. BUT..that's not TO bad. No IMAGE stability.

Summary: Other then the Lack of Stability issue's it's One of the BEST Mini Cam corders on the Market today. As I only paid $99 for mine which is the 4GB version I'm looking forward to many o Nights recording. away.