"Design Flaw - USB pop up (does not fit into computer"1.5 starson by walkabout247
Pros: The quality of the image is good - they don't tell you that there is a design flaw with Model #M2120M that makes it almost impossible to fit the camera into the computer. You're told of the problem when you report it. Beware you can break both...
Cons: Customer Service and Tech support both admitted to a design flaw with this model that makes it almost impossible to fit the camera into the computer using the USB Adapter. 2 sets of USB cables were sent as the problem solver both were wrong.
Summary: Customer Service and Tech support both admitted there is a design flaw connected with this camcorder - Camcorder Model #M2120M Flip MinoHD 120min Brushed Metal. However, nothing was said until I reported the problem. The problem is connecting the camera with with the computer using the USB connector on the camera. Company policy seems to be "Unless we're asked, don't tell". I had to call both Tech Support and Customer Service to report the problem before I was told that the company was aware that there was a problem, "a design flaw". Each time I called Tech Support it took almost an hour to get a representative. No one seemed to be concerned that because of "the design flaw" following the directions that came with the camera could damage both camera and computer. I received, in 2 different shipments, USB cables sent to solve the problem. They didn't fit. They plugged into the computer but didn't fit the camera. When I received the 1st set of cables and they didn't work I called Tech Support and was told that Tech Support was not in favor of Customer Service sending out cables because sometimes they didn't work. I spoke to Customer Service again and described the cable problem and was told that new cables would be sent that would fit both the computer and camera. The new shipment of cables were exactly the same as the 1st set of cables. It was also suggested that I downgrade to the AA battery camera and buy a charger for an additional $25.00. That's not what I signed up to do. I spoke to a half dozen people in the two different departments and have no trust left in this company. There attitude has been polite but totally indifferent. I am sending back the camera and am looking into their competition. BEWARE OF THIS COMPANIES POLICIES OR LACK OF THEM.