"Great, when it actually works."2.5 starson by Stephancypants
Pros: Good quality picture, easy to use.
Cons: It broke- will not turn on.
Summary: It's a great little camera, if it works. Their customer service SUCKS and will never buy another product to avoid this potential situation again.
When it broke it was still under warrantee. I got in contact with Kodak to fix it and they were no help. I contacted them through their online chat customer service. The first time they sent me an email with a list of info I had to send them (model, color, date purchased etc..). I replied to the email less than 24 hours later with all of the info they needed. I heard nothing from them for 48 hours and then contacted them again through online chat. I was guaranteed they would contact me within 24-48 hours which they did not. Finally I had to write a complaint to get their attention. I thought I was getting somewhere but they kept requesting info I've sent in multiple times so I eventually gave up trying.
This situation makes me disappointed in the company because I really enjoyed the camera while it worked.