Samsung HMX-W300 user reviews (red)

Pros cheap, would be good except for the one major issue.

Cons Does not play on televisions through HDMI cables.
Samsung technical service is useless, it like they do not even know this product exists.

Summary I purchased this unit to be an inexpensive video camera to bring on family outings. Once I received the product and tried to test it out it was horrible. The product records fine and you can view the videos on your computer fine as well but, if you want to view your recording on you TV using an hdmi wire good luck! The simplest way to say it is that you just cannot. To cut out all the different variable I have tried it with 3 different camcorders, 3 different HDMI wires all on 4 different TVs (one of the tv's being an actual samsung tv) with the same result no video, I get the menu and the thumbnail video's but when you click on one to play nothing happens and the camcorder is unresponsive. The only way to revive the camcorder is to hit the master reset button. Now the whole time I have contacted customer service and they have been USELESS. At various times they have told me to remove the battery (impossible since it is a sealed device), they have told me it is my HDMI wire (I have tried 3 different ones), they have told me that my device was defective and needs to be serviced (I have used three different ones), They have told me ti may only work on a samsung TV (not true, since I tried it on a samsung tv), They have told me that the device doesn't support HDMI and I need to use the included A/V wire (not true since it is stated everywhere[on the box/user manual/ device that it supports HDMI and there is no included A/V wire), I have also been told that I need to update my firmware (but I am running the most up to date firmware), the most recent solution that they have proposed is that the device is using the PAL format instead of the NTSC format which I have also checked and is not the case. So what I have learned from my experience is that SAMSUNG HAS NO IDEA WHAT THEY ARE DOING, they may support their big devices well (or not, I have no idea), but they definitely do not support this device and I would go so far as to say that their technicians actually have no idea that this device even exists since they do not know even basic information that is available in the user's manual. In conclusion I WOULD NOT RECOMMEND THIS PRODUCT, AND I WILL PROBABLY NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN!