"Mine outperformed by cameras osting one-fifth the price"2.0 starson by stephen_jacks58
Pros: Sits in hand and handles nicely. Supplied lens not wonderful, but good value for the price. Alleged image quality - BUT NOT IN MY EXPERIENCE
Cons: I was told that this is a fine camera. How nice, for those who bought a decent specimen! Mine's image quality has never been fit for purpose: and it is effortlessly outperformed by Panasonic Lumix compacts and even by an Olympus X-925.
Summary: My 450D's images are not only overexposed but bloated, soft, undersaturated and soggy.
20 December 1009
Mr Andy Vickers
The Managing Director
Canon UK Limited
Dear Mr Vickers
I am assured that any attempt to communicate with you is a waste of time, since you or your Secretary will simply pass my letter back to your Second Line Customer Support team. These appear to be judge and jury not merely as regards the quality of your rather-expensive products, but of Canon's accountability as an entity within the public and corporate domains. Nonetheless, persisting in my hope that Canon's Managing Director might not be a deity entirely removed from the domain of mortal communication, I thought I'd give you a shot.
First, something that amused me a little. Having tested your digital camera's performance quantitatively using Adobe Photoshop CS3, I am advised by Mr Lalit Dhiri of your Second Line Technical Team that Canon "does not recognise" Adobe Systems, believing them to lack credibility and to represent merely "third party software."
Forgive me if I attach little credence to Mr Dhiri at the best of times, since his team's third attempt to repair my camera has left it in a worse state than when I bought it. I'm left with less faith in your technical team than I would place in a 1950's Weston Bakelite selenium light meter - something of which Mr Dhiri has doubtless never heard. Perhaps this is the answer: to write off the electronic systems in your camera and to use instead my old Dad's collection of photographic antiques?
A recent exchange of emails with Mr Aaron Edgeworth (of your Second Line Support Team) serves to sum up this case:
RE: Canon - this isn't good enough
Dear Mr Edgeworth
Have you not seen any of my foregoing correspondence with your Canon UK Repair Centre? Since it would seem that you have not: I have supplied your colleagues with image after image showing in quantifiable and scientifically valid terms, how badly this camera differs from what would be acceptable in a camera costing a quarter the price. The data I supplied have nothing to do with "matters of opinion" or "taste". They detail the numerous and hopeless failings of this camera with measured precision. Please would you familiarise yourself with these repeated submissions before we take our correspondence further.
I have in my hand a Panasonic Lumix which cost a third of what your SLR cost. Its impeccable images beat the stuffing out of yours. I was going to say that your camera is the worst I have had since I was seventeen years old, since for my eighteen birthday my father bought me the Pentax KM SLR upon which I learnt my technique and my trade. This was 34 years ago. But come to think: the images I gained as a child from a Kodak Instamatic were more reliably exposed than the Canon's. So I think we have to count this Canon 450D camera my worst ever. Correcting its grotesque failings has wasted hours if not days of my creative life. I am sorry that I ever bought it; for it has proved my biggest waste of money in fifty-two years.
I no longer have faith in your Repairs team. Yes: I could provide more raw and also corrected images, showing that since its last repair the 450D is worse than when I first bought it. But since you have no familiarity with what I have already shown to your organisation: why should I waste more time and effort to duplicate what should already be staring you in the face?
You have supplied a product which is not worthy of your reputation and which is, to quote your more helpful colleague on the Canon telephone helpline, "Unfit for purpose". Now is high time to do something about it. If I were in Canon's shoes I should feel so deeply ashamed that I should take matters into my hands for the sake of professional repute and honest, decent practice.
[...Returning to my letter to Mr Vickers:]
The reason that I did not return the EOS 450D to the vendor (Ebuyer) within its one-year guarantee is because of my misplaced faith in your Repairs Team and in Canon's corporate standards, its repute. Now it is Canon's glib effort to pass the buck, to dump the buck on anybody but yourselves, that has left me sick to the teeth. It is this that leaves me indignant to a degree that I have not felt in many years. All you can do is to repeat with your fingers in your ears that I must pass your problem onto another company in the hope that they might show the sense of decency and fair play that Canon so manifestly lacks: that they, unlike you, will be prepared to go the extra mile.
If only I had known at the outset that your Customer Support has even less interest in resolving legitimate grievances than it has in making good Canon's mistakes, that contacting you was a waste of time and that I should return a faulty product to the vendor forthwith: how different my last fourteen months would have been.