- Average user rating: 4.0 stars out of 134 reviews Back to product review
- My rating: 0 stars
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12 out of 14 people found this review helpful
0.5 stars
"BEWARE-NO WARRANTY for 2 week old camera"
Pros: Took nice photos until stopped working.
Cons: Cannot take photos at coast w/o suffering catastrophic, unrepairable damage.
Summary: Purchased camera for purpose of taking photos on mission trip to Brazil. While taking pictures at the coast, the camera stopped working. According to Canon Warranty Dept, the camera is unrepairable and not warranted due to moisture damage. The camera was NEVER immersed or in any way came in contact with any liquid. However, due to HUMIDITY, the camera is not repairable. Told by Cust Support that condensation from being outside and returning to an air conditioned environment will void the warranty. Where is this in the literature?? I would think that a $300 camera would be better designed. Afterall, I did not know this was a disposable camera. Apparently, this camera is POORLY designed/engineered. If you purchase this camera, avoid using in environments where you may encounter humid conditions, i.e. Brazil, Florida, anywhere in the south, etc.
- 3 replies to this review
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I was researching other cameras, when this post sounded badly familiar.
Some owners of the Canon SD300 had different problems, but the same poor Canon Warranty support.
From Canon's own website is this tidbit limiting their warranty coverage:
"Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the camera, scratches, abrasions or damage to the body, lenses or LCD display or damage to the connectors or cables, AC adapter or CompactFlash memory card, will be presumed to have resulted from misuse, abuse or failure to operate the PowerShot Digital Camera as set forth in the operating instructions."
Note the word "presumed".
In all fairness to Canon, you can find the full text of the entire Warranty using this link:
http://consumer.usa.canon.com/ir/controller?act=PgComSmModDisplayAct&keycode=2113&fcategoryid=224&modelid=10599
That being said, if you don't read the fine print BEFORE you buy, and things turn south, you're stuck. I now have two cameras that are no longer on my short list. -
I have a S-100 camera that was 4 months out of warranty when the lens would not retract.
I contacted Canon and they installed a new lens assembly at no cost even though it was out of warranty. Bravo Canon! Since then I have bought a A80 and a D-10 and will soon buy a A-95. Wonderful cameras. -
I think this is probably more of an exception to the rule. This camera is for regular everyday photos and most people aren't traveling to Brazil like that. Instead, they are in the backyard with the family, at the church for a wedding, at a concert or event, etc. Very high moisture can damage a number of electronic devices. Moisture, on electronics, essentially is water at a very light state. Add enough of it to a camera and yes it can mess it up. You would get a similar response by setting your cup of water (liquid sweats through the bottom of cups that's why you need a cup holder or something to set the cup on) on a small electronic device (i.e., alarm clock for example). If the cup sweats through then the clock could be ruined. It's just a normal thing and you really have to be careful with electronics. That's why professional photographers carry so many different types of lenses, bags, and equipment (including cleaners and solvents) when they take real professional photographs. I really think this is the exception to the rule. If I had been traveling to Brazil then I would have probably carried a disposable camera so your good camera would not have gotten messed up.
