"A great camera and easy to use"2.5 starson by ToniLaird
Pros: Great viewfinder
Cons: Terrible after sales support when your camera stops working!
Summary: I've had my Sony A77 camera over a year now and loved using it. Unfortunately a few days ago (just before Christmas) it stopped working (nothing happened when turning on - no power) so I took it back to Sony where I bought it (Bangkok) for repairs.
The first thing the Sony assistant told me was that perhaps I had let water get inside! Even though it is weather sealed I would never use it in wet weather; not forgetting it hasn't rained here in months! This didn't install confidence for the repairs!
I was told it would take 2 days and as I had not heard anything after 3 days decided to follow up. They told me they hadn't even sent it for repairs as it was still in their shop! The assistant then asks me 'how long do you want to wait'! Very disappointing and terrible customer support!
t doesn't matter how good a product is if the manufacturer cannot provide professional support should things go wrong. I have received the most atrocious support from Sony