- Average user rating: 3.5 stars out of 58 reviews Back to product review
- My rating: 0 stars
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45 out of 49 people found this review helpful
0.5 stars
"Only worked for 10 days......................... ....."
Pros: it didn't work long to evaluate
Cons: abysmal customer support
Summary: Hope yours works.
Mine stopped working 10 days after purchase. That was 3 days into the 4 week trip that was my reason for buying it.
Sony would not allow me to return the camera for a refund or a replacement. They required that I ship it (at my expense) to Precision Camera in CT for repair. Precision Camera diagnosed the problem quickly but now estimates a 2 to 6 week wait for parts from Sony!!!!!!!!
I called Sony and was told parts are not available because this is a new product. They reiterated that their corporate policy was "no refunds, no replacements". They will not even extend the warranty to cover my time without a camera!
Dealing with Sony customer service is a nightmare. They promise call-backs to update the parts situation but never call.
They tell me I should have taken it back to the store but the documentation clearly states NOT to take it back to the store.
I thought Sony was a better managed company than this. No more Sony products for me.
- 14 replies to this review
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I bought my Sony H1 at Best Buy and paid extra for a 3 year warranty with them so they handle all the repair issues. Prob still takes a few weeks for repair but that's how it goes. Sorry the timeing was so bad for you...
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Few years ago, I bought a Sony MVC CD300 digital camera to take overseas. After trying it, it didn't focus. Sony would not replace and I had to send it in. Had to buy another camera to take on trip.
Now it has a 50 cent plastic part missing and they want me to send it in Big Bucks for their repair or buy $86 part and try to install it myself.
The customer service gals were real nice but nothing except more expense to repair. This camera took great pictures while it worked. -
I should have mentioned that the Sony MVC CD300 took great pictures while it was working.
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Few years ago, I bought a Sony MVC CD300 digital camera to take overseas. After trying it, it didn't focus. Sony would not replace and I had to send it in. Had to buy another camera to take on trip.
Now it has a 50 cent plastic part missing and they want me to send it in Big Bucks for their repair or buy $86 part and try to install it myself.
The customer service gals were real nice but nothing except more expense to repair. -
Customer Service is the heart of a company's interface with the customer. If that group is uncaring to a customer's problem, I will no longer deal with that company/store.
I have been doing alot of research in preparation of purchasing a digital camera. I guess I will go to Panasonic for my purchase.
Hopefully Sony is aware of these comments because they have lost numerous sales. -
I think most manufacturers are difficult to deal with. They're too far removed and calling customer service often means calling a disinterested telemarketing company following a script.
The best approach is to purchase from a local reputable company - that you know will take care of you.
I'm still trying to decide which camera to buy. The fact that Sony is unwilling to replace a defective camera scares me. It's another reason for me to lean towards Canon -- perhaps the S3 to be released last month.
Most companies are willing to replace a defective product. I think Sony's reaction was the wrong action -- not only for the customer, but for them. It's not a good way to build a loyal base.
I've always owned a Canon and have been treated good - but have never had a mechanical problem or reason to complain.
I had heard Sony had a great product, so was willing to explore both options. I've been visiting multiple stores handling and comparing both products.
Thanks to your customer service review, I am leaning towards sticking with Canon & purcahsing the Canon 6 mpx s3 next month. -
Take the camera back not ruin the review for people when its a great camera.
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Every company has their own policy and I think the most logical way to deal with this is exactly what Sony ask you to do.
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I looked at this camera, Sony Cyber-shot
DSC-H1 in-store and was impressed and would have purchased it. I will not purchase it now due to the comment about the lack of Sony's Customer Service. Who wants to purchase a camera, have problems with it, then have to deal with a Customer Service Dept. that does not provide Customer Service. -
I looked at this camera, Sony Cyber-shot
DSC-H1 in-store and was impressed and would have purchased it. I will not purchase it now due to the comment about the lack of Sony's Customer Service. Who wants to purchase a camera, have problems with it, then have to deal with a Customer Service Dept. that does not provide Customer Service. I had a wonderful experience with Nikon's Customer Service Dept. and I would purchase another camera any day from them because of that experience. -
How frustrating for the user! Sony has no excuse not to be proactive in its customer support. Unless I read or hear anything to refute this user's testimony, I will refrain from buying any Sony product.
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Rating a camera on its customer service may not be fair but i never thought sony would have bad customer service. It nice to know.
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I have had the camera 4 weeks and am very pleased with the results. I have been shopping for months for a digital camera. This is my third digital so I am aware of past digital camera shortcomings. It was a long wait to find a camera that passed my hands on and "sniff test". This is the one!
Large LCD, 12x zoom, ease of use, fast startup and focus, and reliable. And buy an in store warranty, guys! Its good advice for anything electronic and expensive! -
Wow, my Sony hdtv went bad after 11 months, I've been without a tv for over 2 months waiting for a part. No loaner, no replacement set. Hard to ship too, weighs over 130 lbs. Bummer Sony.
