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stars
"Only worked for 10 days......................... ....." on by threerand
Pros: it didn't work long to evaluate
Cons: abysmal customer support
Summary: Hope yours works.
Mine stopped working 10 days after purchase. That was 3 days into the 4 week trip that was my reason for buying it.
Sony would not allow me to return the camera for a refund or a replacement. They required that I ship it (at my expense) to Precision Camera in CT for repair. Precision Camera diagnosed the problem quickly but now estimates a 2 to 6 week wait for parts from Sony!!!!!!!!
I called Sony and was told parts are not available because this is a new product. They reiterated that their corporate policy was "no refunds, no replacements". They will not even extend the warranty to cover my time without a camera!
Dealing with Sony customer service is a nightmare. They promise call-backs to update the parts situation but never call.
They tell me I should have taken it back to the store but the documentation clearly states NOT to take it back to the store.
I thought Sony was a better managed company than this. No more Sony products for me.
- 14 replies to this review
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I bought my Sony H1 at Best Buy and paid extra for a 3 year warranty with them so they handle all the repair issues. Prob still takes a few weeks for repair but that's how it goes. Sorry the timeing was so bad for you...
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Few years ago, I bought a Sony MVC CD300 digital camera to take overseas. After trying it, it didn't focus. Sony would not replace and I had to send it in. Had to buy another camera to take on trip.<br>Now it has a 50 cent plastic part missing and they want me to send it in Big Bucks for their repair or buy $86 part and try to install it myself. <br>The customer service gals were real nice but nothing except more expense to repair. This camera took great pictures while it worked.
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I should have mentioned that the Sony MVC CD300 took great pictures while it was working.
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Few years ago, I bought a Sony MVC CD300 digital camera to take overseas. After trying it, it didn't focus. Sony would not replace and I had to send it in. Had to buy another camera to take on trip.<br>Now it has a 50 cent plastic part missing and they want me to send it in Big Bucks for their repair or buy $86 part and try to install it myself. <br>The customer service gals were real nice but nothing except more expense to repair.
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Customer Service is the heart of a company's interface with the customer. If that group is uncaring to a customer's problem, I will no longer deal with that company/store.<br>I have been doing alot of research in preparation of purchasing a digital camera. I guess I will go to Panasonic for my purchase.<br>Hopefully Sony is aware of these comments because they have lost numerous sales.
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I think most manufacturers are difficult to deal with. They're too far removed and calling customer service often means calling a disinterested telemarketing company following a script.<br><br>The best approach is to purchase from a local reputable company - that you know will take care of you.<br><br>I'm still trying to decide which camera to buy. The fact that Sony is unwilling to replace a defective camera scares me. It's another reason for me to lean towards Canon -- perhaps the S3 to be released last month.<br><br>Most companies are willing to replace a defective product. I think Sony's reaction was the wrong action -- not only for the customer, but for them. It's not a good way to build a loyal base.<br><br>I've always owned a Canon and have been treated good - but have never had a mechanical problem or reason to complain. <br><br>I had heard Sony had a great product, so was willing to explore both options. I've been visiting multiple stores handling and comparing both products.<br><br>Thanks to your customer service review, I am leaning towards sticking with Canon & purcahsing the Canon 6 mpx s3 next month.
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Take the camera back not ruin the review for people when its a great camera.
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Every company has their own policy and I think the most logical way to deal with this is exactly what Sony ask you to do.
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I looked at this camera, Sony Cyber-shot <br>DSC-H1 in-store and was impressed and would have purchased it. I will not purchase it now due to the comment about the lack of Sony's Customer Service. Who wants to purchase a camera, have problems with it, then have to deal with a Customer Service Dept. that does not provide Customer Service.
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I looked at this camera, Sony Cyber-shot <br>DSC-H1 in-store and was impressed and would have purchased it. I will not purchase it now due to the comment about the lack of Sony's Customer Service. Who wants to purchase a camera, have problems with it, then have to deal with a Customer Service Dept. that does not provide Customer Service. I had a wonderful experience with Nikon's Customer Service Dept. and I would purchase another camera any day from them because of that experience.
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How frustrating for the user! Sony has no excuse not to be proactive in its customer support. Unless I read or hear anything to refute this user's testimony, I will refrain from buying any Sony product.
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Rating a camera on its customer service may not be fair but i never thought sony would have bad customer service. It nice to know.
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I have had the camera 4 weeks and am very pleased with the results. I have been shopping for months for a digital camera. This is my third digital so I am aware of past digital camera shortcomings. It was a long wait to find a camera that passed my hands on and "sniff test". This is the one!<br>Large LCD, 12x zoom, ease of use, fast startup and focus, and reliable. And buy an in store warranty, guys! Its good advice for anything electronic and expensive!
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Wow, my Sony hdtv went bad after 11 months, I've been without a tv for over 2 months waiting for a part. No loaner, no replacement set. Hard to ship too, weighs over 130 lbs. Bummer Sony.
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