- Average user rating: 2.0 stars out of 11 reviews Back to product review
- My rating: 0 stars
Full user review
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2 out of 2 people found this review helpful
0.5 stars
"Sony should recall this product to protect its name."
Pros: None found
Cons: Audio in movie mode has bad hum, went through several to get to that decision.
Summary: My wife bought the camera at Circuit City on Black Friday 2007 to replace a perfectly good HP 5.1 megapixel camera. OK, at $99 it was a great deal until I opened the box and took a few pictures. The first images I took of my daughter were ghosted. I figured it was my issue, and my wife used it to take a movie of my daughters school play. She complained the audio was low and that it made a lot of scratching noises(video of her play is lost forever now).So I took it back to Circuit City in Leominster MA where they exchanged it for another.Tested it in their store where the hum from the audio was like a freight train and the issue was still there,they agreed.Found that if you touch the metal on the camera and then release, multiple times, then it would make a loud pop in the audio stream in playback on a PC.The manager (Zin or Kin) then told me that all cameras are bad in movie mode. I told him I had HP, Kodak and Canon that work great in movie mode. He dissed them all, either trying for an upsell or other intention.I had just spend $10K in the store this month.He said I was just unsatisfied and had to pay the 15% restocking fee.He saw that the camera had this issue and was obstinate.I left the store.I called Sony, and they say I can send it to them(shipping cost over $10) and they would fix it, I told them "Fix a brand new camera, and I had to pay to ship to them?" Next day my wife brought the camera back to the Circuit City store,and they called the police while she was waiting to talk to him.They would not even entertain trying the camera out for themselves. I am dissapointed in both Sony and Circuit City.I believe that the issue is a microphone circuit flaw, microphone not being grounded properly or set to a too high gain.That even if I got a replacement it would do the same, Can all users that have this same camera reading this try the movie mode and test their audio out?If it is bad let Sony and Circuit City know. I believe that Sony and Circuit City should be protecting the consumers from these issues.Audio has been around for a long time and there is no excuse.Circuit City loses on customer support.
- 1 reply to this review
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I agree with your evaluation of the exact same camera as far as the audio. There is a clicking sound during the playing of videos when they are played on my P C.
Where to buy
Sony Cyber-shot DSC-S700:
$199.99
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Amazon.com Marketplace
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$199.99 | Yes |
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