"Defective Product or False Ads? WORST tech support"1.5 starson by delta44j
Pros: Great idea with the wi-fi and linking it to Kodak Gallery
Cons: The automatic notification function did not exist on my product! I turned it on, but it never worked. This was the main reason I bought the frame. Tech support was wholly rude and useless, despite consuming HOURS of my time.
Summary: The main reason I bought this frame was because it was advertised as providing an automatic notification when users receive new photos through Kodak Gallery. Despite turning this function on, I could never get it to give me the notification. I had to know that new photos had been shared and then navigate through the home screen every time to view them.
I spent hours trying to achieve online chat with tech support, but each time they would ask me the same generic questions. And, I swear, they were typing at a rate of about 0.5 words per minute. Ultimately, each time, they disconnected me. I moved onto phone support, and they different departments kept bumping me back and forth until they flat out denied that the frame was supposed to have the function of notification until I forced them to look at the picture on page 11 of the user manual showing a frame getting notification! Then they admitted the frame must be defective. This process took another several hours on the phone.
Now I am stuck with the decision of mailing the product to Kodak for "repairs" but perhaps the product never had this notification feature since the tech support is unsure as to whether it is even supposed to exist.
Another flaw with the product is that when you set the auto on/off feature, every time the frame turns back on, it defaults to the frame's internal memory pictures. So, if you have it set on pictures from your kodak gallery or network, every night when it turns off you will have to reconfigure in the morning.