I bought three of these, set them up at home and shipped them to my parents and in-laws for Christmas. The whole point of buying one of these frames is for the remote access capability right? Well don't be fooled, Kodak does not backup any of the photos you ... Read full review
I bought three of these, set them up at home and shipped them to my parents and in-laws for Christmas. The whole point of buying one of these frames is for the remote access capability right? Well don't be fooled, Kodak does not backup any of the photos you upload to the frames and this is the THIRD time all of my online accounts and photos have been deleted, no way to retrieve them, all of my photos that I sent to the frame via email and/or uploaded online via their "simple" website are gone. For the third time now I have to start over from scratch, re-initialize the frames and start over, no more photos. I have to call my parents/in-laws and try to walk them through resetting the frames and creating a brand new account. I don't understand why Kodak does not backup the account or photos? This is as bad as uploading your photos to an online share site and going back the next day and they're gone, unable to retrieve them. Lets say your friends and family also send photos to the frame via Kodak's touted "email directly to the frame" functionality, GONE! Or you are at Disneyland with your kids, take a few photos with your phone and email them to your parents frames, better make a backup because Kodak doesn't. This is a horrible design. I still can't get over the fact that Kodak cannot retrieve my account, no backups? Really? This is 2011.
Kodak Tech Support Response to these issues -
I am sorry to inform you that there are no ways to retrieve the photos which are already uploaded in the website as there are no back-up for these files.
I realized that this may not be the news that you were hoping to hear as I understand how valuable these photos are. However, we can only suggest that you save a copy of these photos in your computer moving forward, should you need to upload them back to the frame again. For pictures which were sent by you friends or family members via email,
we also recommend that you ask them to send a copy of these emails to your personal email (Gmail, Yahoo, etc.) as well, from now on.
Kodak Information and Technical Support Supervisor