"Suprisingly Satisfied!"5.0 starson by Michelle-Taylor
Pros: No monthly paments.
Cons: Initial retail pricing.
Summary: So I bought this DVR for me and my boyfriend's house. I like the fact that it's quality TV for no monthly costs. I'm not a very tech savvy person, so I looked up a few of these boxes online. Just seemed to be the best value in what you get. Initially when I took it home, it functioned as it was supposed to and I was glad to see my boyfriend enjoy it so much. The set up took us no time. He works a lot and the recording features of a DVR are great. When I read other reviews about this product, I became a little skeptical about the CM customer service. I decided to get a box and test the waters for at least the first 30-day money back guarantee. I thought I had a malfunction with my unit and called the tech support team immediately, however, come to find out the customer service really took care of me. I called on a Friday and within 45 minutes, they got back to me. I was pleased to hear that I just had my remote on the wrong frequency and my issue was handled in no time. Through this process I believe CM is a company with integrity. I will recommend Channel Master and their DVR to anyone.