"R15 is horrible. What were they thinking?"1.0 starson by jjkrogs
Pros: 100hrs of record time
Cons: Poorly engineered. Period.
Summary: If I had to guess, DirecTV management is well aware of their mistake with regard to their current DVR equipment provider. The equipment they use now, the R15, is simply horrible. I've been a customer of theirs for 3-4 years now, and was extremely happy with my original DVR (Phillips DSR704). Unfortunately, that hard drive died last fall, and I was forced to go with what DirecTV uses now-- the aforementioned R15. I am not exaggerating when I say that unless DirecTV finds a replacement (a complete replacement, not an upgrade) for this flawed device, I will be going to Dish Network when my contract is done. It's quite sad, actually, because I've been very happy with DirecTV up until this point. But there's very little to like about the R15, and enough is enough. This is a common theme among friends and internet sites, and I have to wonder how DirecTV's bottom line is being affected. It simply has to be by now.
I have 2 of these R15s (I believe they're both R15 400's), and they both are quirky, unreliable and completely user unfriendly. Initially I thought it was because I was so used to the Tivo-based DSR704, which was easy, reliable (until it died, at least) and just made sense. I love new gadgets, I liked the 100hrs of recording time, etc, so surely I would get used to the R15. Nope. It remains a mess.
I experience the same problems the rest of you seem to have: fast forward skips (seemingly only during commercials), shows don't record, time slider freezes, unit freezes, pathetically slow, poor record quality-- and these are ONLY the technical issues! This does not even factor in the complete and total misengineering of user functions.
I mean honestly-- what were they THINKING? While obviously not to the level of publicity as the failed 'New Coke' campaign of the 80's, I would have to think that when all is said and done, DirecTV's decision to go with the R15 and whomever designed it will haunt them for years.
I'm sure they're banking on two things: It's cheaper, and they will assume the majority of subscribers won't know any better. But the rest of us know a flawed product when they see it, and will eventually make the decision to leave.
DirecTV has about 6 months left before my contract is done. They'd better get busy.