- Average user rating: 2.0 stars out of 350 reviews Back to product review
- My rating: 0 stars
Full user review
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21 out of 26 people found this review helpful
0.5 stars
"URGENT! YOU MUST BE IN TOUCH WITH DIRECT TV...."
Pros: There are none that I can find
Cons: The manufacturer of this machine should be fired and sued
Summary: Ok, 105 of us as of today. You need to email the CEO of the company and tell him about it. I have his email and I have been in touch with him and am still waiting for a replacement for this unit/. It is trouble every single day with something different and the engineers cannot fix it.
So write immediately to
chase.carey@directv.com
Be polite but firm. This is a damn disgrace.
I have had 6 count em units and have had direct tv people at my home on 10 different occasions. they changed the antenna, the wiring and the units every time and still can't figure it out.
They are a public company and I do not yet want to go public with this. But I will if we do not get satisfaction within the next two weeks.
At that time I will have a list of all of the financial people who track the company.
This is inexcusable.
- 3 replies to this review
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I whole heartedly agree. I have also had three of these units, and the ones that are currently working don't necessarily work all of the time. It shouldn't even be mentioned in the same breath as Tivo. Thank goodness the people at DirecTv have had the good sense to bring back the best in 2009. I'll just have to cross my fingers and hope that they keep working until then.
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I am sorry to hear of your difficulty but we have 2 of these boxes and have had little/no problems. the only issues have been related to reception/antenna placement by the DirecTV people.
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Directv HD DVR is the worst equipment I ever owned and they will not give me my money back.
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