"If you used the TIVO version - don't get this unit"1.0 starson by Zarafina
Pros: If you have never experienced a TIVO DVR - None
Cons: If you have experienced a TIVO DVR - this is painfully slow and you will be very dissapointed
Summary: I had 2 DirecTV TIVO HD DVR units. In order to get my local channel in HD, I had to upgrade to this unit for MPEG4. It was not worth it...
(1) The unit does not allow you to watch both tuners. I would constantly watch a game and pause at the commercial, let my wife watch her show until commerical, pause and flip back. You can not use both tuners on this unit. And to make matters worse, if you do pause and change channels you will lose the buffer you had so you can't rewind.
(2) The DVR useability is horrible. On the TIVO units, when you paused, fast forwarded, and skipped, it was smooth and seemless... I could actually fast forward through commercials or fast forward the ball being brought up court in a bastetball game and stop in real time to watch. It was seemless. This unit pauses for seconds at a time when you try to rewind, you can't see what you are rewinding because the video is ultra slow, and the unit gets hung for 5-10 seconds often (especially if you are recording on the other tuner).
Overall, it seems like they don't want you to use the DVR functionality of this unit for anything other than recording. And the 2nd tuner is only there for recording as well.
I asked Directv for a refund and told them I would use my old TIVO receivers I had. I was told to "pound sand." So after spending over $150 per month (NFL, ESPN FULL COURT, etc...) and building a relationship with Directv over 6 years, they killed that relationship in about 5 minutes with this piece of junk. Hey look at the bright side, they dont have to pay TIVO the licensing fee for their unit anymore!
I am putting my old TIVO units back in tonight and I will put the HR20 in the garbage. Once my DTV commitment in up, I will look for an alternative (that is 2 years away so I am sure there will be plenty). If a good alternative comes around before then, I will probably drop DTV and just pay the minimum service until I can cancel.
This was a dumb move on DTV's part. Obviously a bunch of exec's sat in a room and looked at spreadsheets showing savings and discounted the consumer research.Updated
UPDATE: You have to read this to believe it.
After trying the HR20 out for a week, the problems got worse. I was rebooting twice a day and the unit decided to re-booted all on its own tonight during the 24 season premier so we missed the last 15 minutes of the show. I had emailed DRTV a week before to voice my disappointment and received an email back with an 800 # and pin # to enter. I thought, “great… finally someone will listen to this and take this thing back.” The gentleman on the phone sounded less than pleased to be at work, and made it obvious he could care less about my issue. He read my file, and then said they would send a “return box” back for the defective HR20. At that point I asked about the $199 charge. His response was classic… “it is used…” I couldn’t help but to laugh. “You mean defective?” He said there is nothing he could do. So, they are going to take back the defective HD DVR that I paid $199 for and NOT give my money back?
At this point, I just told him to keep the money. This has got to be the most ridiculous thing I have ever encountered as a consumer.
I have been a DRTV customer for 7+ years and spend over $115 per month. Never complained before I got this POS…. I am still in shock they would let my business go over a $199.
Oh, and if you want the 800# and pin # here you go…800-824-9081 pin#1348 4:05-11:00pm MST 7 days a week. Because we are all A+ Customers which apparently means nothing…it must be an offensive PR strategy to create a warm and fuzzy feeling with the consumer just before they rip your wallet out of your pants with defective product.
Don't buy this POS.