"As CNET said, Its operational bugs are a headache."2.0 starson by dotti1
Pros: Good features, fairly good remote
Cons: MANY that outweigh the pros
Summary: I've been a DirecTV consumer for more than 20 years and have used 2 different HR20s over a year and a half and its cons are just too numerous to make up for the positives that DirecTV has to offer. Let me count the ways... "First Run" choice will not record only the first run of a program, it records every repeat of that first run episode (unless the program provider lists it as a repeat in the electronic program guide). Incidentally, I told the tech that my TiVo-made HR10 recorded only the first run and no repeats--so what did DirecTV do, they downloaded new software that has made my HR10 unable to distinguish the first run from the repeats. The HR20 has fits of freeze frame video, absent audio, and a repeating audio noise like pulling a tape quickly through a reel to reel tape machine. Many recordings start after a program begins but although you can manually set a program to run later, there is an inability to set a recording to end early (during the commercial) so you can correct for the next one that always begins late. Other problems include recordings of black screen (unlike the blue if you've lost picture due to weather), a search engine that doesn't find a program by title or keyword that is airing in 2 days and the inability to switch between tuners as you could with the TiVo-made HR10. The remote has the more frequently used controls near the top of the 8" remote, so you have to stretch your fingers to reach those keys and invariably, you'll hit the "Active" button which takes you to weather, horoscope, etc. instead of the "Pause" button which is less than 1/8 inch above the "Active" button and so you lose your 90 minute buffer on the channel you were watching. There is no difference between the list of "Channels I get" and "All Channels", you cannot edit either list and neither list includes your local channels. So, when you use category search, it searches all the premium, PPV and east/west coast network channels before it begins to search the channels you actually receive. It's not bad enough that it is so time consuming, after it empties it's buffer, it reloads the list and restarts from the beginning. Fortunately, I still have my TiVo-made HR 10 and when I can't find something on the HR 20, I have the option of searching--and finding it--on the HR10. If you happen to highlight the wrong line in your play list and choose a folder containing multiple recordings and you push the red button to delete, you can inadvertently delete a whole season worth of programming without being strongly warned that you are about to delete an entire folder and not just one program. The first and often used method DirecTV uses to temporarily fix a bug is to unplug the beast for a minute or push the red button on the front to reset it. After you do this daily until you're ready to throw it out the window, then you have to go to settings and "Reset everything". That my friends, wipes out anything you have recorded and not yet had time to watch (which explains why anyone would go through resetting it daily for any length of time). Oh, and did I tell you that I have the Protection Plan for which I pay $6/mo. It "protects" me against costs associated with equipment replacement. I have talked to DirecTV until I am blue in the face but the supervisor I spoke to last week said my equipment was working properly and what I was experiencing (and have for months) was due to "picture degeneration due to weather conditions". Today I had an epiphany and I switched to Dish Network.